IT Specialist at Amber Interiors Inc – Calabasas, California

Job Title: IT Specialist
Supervisor: Executive Chairman
Location: Calabasas, CA (On-Site, Full-Time)

Work Environment: This role is fully on-site, Monday through Friday. The primary home base is our Calabasas HQ, with regular check-ins and support at our Warehouse and Retail locations as needed.

About the Role: We are looking for a hands-on, solutions-oriented IT Specialist to support our growing, multi-location organization. This role works closely with the Director of IT Systems and is critical to ensuring our teams have reliable, secure, and well-maintained technology across HQ, Warehouse, and Retail environments. You will be the go-to person for day-to-day IT support while also helping improve systems, processes, and documentation as we scale.

This is an on-site role that requires a strong service mindset, comfort working across departments, and the ability to troubleshoot in real time.

Key Responsibilities:

End User & On-Site Support

• Provide daily on-site IT support at Calabasas HQ, with scheduled and as-needed visits to Warehouse and Retail locations.

• Troubleshoot hardware, software, network, and connectivity issues for macOS and Windows users.

• Support POS systems, printers, scanners, mobile devices, and retail technology.

• Respond to IT tickets, walk-ups, and urgent issues with high-level service and follow-through.

IT Equipment & Asset Management

• Manage IT equipment inventory (laptops, monitors, peripherals, mobile devices)

• Prepare and deploy IT equipment for new hires (imaging, setup, access)

• Wipe, reset, and recover equipment during employee offboarding

• Coordinate repairs, replacements, and warranty claims as needed

Systems & Access Management

• Manage user accounts, permissions, and access across systems (Google Workspace, Slack, ADP, POS, etc.)

• Assist with system support and user access related to NetSuite and Shopify, including basic troubleshooting and coordination with internal teams or external partners.

• Support onboarding and offboarding workflows in partnership with the People Team.

• Maintain security best practices related to access control and device management.

Network & Infrastructure Support

• Assist with basic network troubleshooting (Wi-Fi, routers, switches, VPN)

• Support office moves, desk setups, and new location openings from an IT perspective

• Coordinate with external IT vendors and service providers as needed

Office & Facilities Support (As Needed)

• Assist with light office management support as needed, including technology-related coordination with facilities and operations.

• Help with desk setups, conference room functionality, and general workplace tech readiness.

• Partner with the People Team to ensure offices are functional, organized, and well-supported.

Documentation & Process Improvement

• Create and maintain IT documentation, SOPs, and troubleshooting guides

• Identify opportunities to improve IT workflows, tools, and user experience

• Support IT audits and compliance needs as required

Qualifications

• 4+ years of hands-on IT support experience in an on-site or multi-location environment

• Strong working knowledge of macOS (primary) and Windows

• Experience supporting cloud-based business systems such as productivity/collaboration tools (Google Workspace, Microsoft 365), communication platforms, and enterprise applications (ERP, e-commerce platforms)

• Familiarity with device management tools (MDM), ticketing systems, and asset tracking

• Basic understanding of networking concepts and troubleshooting

• Comfortable supporting Warehouse and Retail environments.

• Familiarity with security best practices and device compliance.

Skills & Attributes

• Highly responsive, service-oriented, and patient.

• Strong problem-solving and troubleshooting skills.

• Organized, detail-oriented, and able to manage multiple priorities.

• Clear communicator who can support both technical and non-technical users.

• Comfortable being physically present, visible, and proactive on-site.

This role is entirely on-site and based in Calabasas, CA, with regular travel to local Warehouse and Retail locations.