Hospice Bereavement and Volunteer Coordinator (LCSW) at Dover Hospice – Saint Louis, Missouri

Position Summary:

The Bereavement and Volunteer Coordinator, a Licensed Clinical Social Worker (LCSW) reporting

directly to the Director of Clinical Services, is responsible for the development, coordination, and

oversight of the hospice’s bereavement services and volunteer program in accordance with CMS

Hospice Conditions of Participation.

This role provides direct psychosocial and bereavement support to patients, families, and caregivers,

while ensuring the hospice maintains a compliant, compassionate, and meaningful bereavement

program for at least thirteen (13) months following a patient’s death. The Bereavement and Volunteer

Coordinator also oversees the recruitment, training, supervision, and engagement of hospice

volunteers who support patients, families, and the interdisciplinary team.

This position serves as a core member of the hospice Interdisciplinary Group (IDG) and plays a key

role in quality, compliance, and family-centered care.

Essential Duties:

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties

may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

• Develops, coordinates, and oversees a comprehensive hospice bereavement program in compliance with CMS requirements.
• Conducts bereavement risk assessments prior to death and develops individualized bereavement care plans based on assessed risk and family needs.
• Provides bereavement counseling, education, and emotional support to families and caregivers for a minimum of thirteen (13) months following patient death, including individual counseling, grief support groups, memorial services, and educational materials.
• Documents bereavement assessments, interventions, and follow-up in accordance with hospice policies and regulatory standards and identifies high-risk bereavement cases, coordinating appropriate interventions and referrals as needed.
• Serves as a grief and psychosocial resource to patients, families, staff, volunteers, and
• community partners.
• Provides psychosocial assessments for hospice patients and families and delivers crisis intervention and ongoing support related to end-of-life coping, anticipatory grief, caregiver stress, and advance care planning.
• Participates as an active member of the Interdisciplinary Group (IDG), collaborating with nursing, chaplaincy, physicians, and other disciplines to support holistic, patient-centered care.
• Develops, implements, and oversees the hospice volunteer program in compliance with CMS requirements, including recruitment, screening, onboarding, training, supervision, and ongoing engagement of volunteers.
• Assigns volunteers based on patient, family, and program needs and maintains required volunteer documentation, including background checks, training records, competencies, and service hours.
• Promotes volunteer engagement, retention, and recognition to ensure meaningful support of patients, families, and hospice operations.
• Ensures bereavement and volunteer services meet CMS Conditions of Participation and participates in QAPI activities, survey preparation, and state and federal surveys as needed.
• Reviews, recommends, and implements updates to policies and procedures related to bereavement and volunteer services.
• Educates hospice staff and community partners on grief, loss, bereavement, and psychosocial dynamics.
• Performs other duties as assigned to support hospice operations and patient-centered care.
• Other duties as assigned.

Qualifications, Education, and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and abilities required.

• Current Licensed Clinical Social Worker (LCSW) license in the state(s) of practice is required.
• Experience providing grief counseling, bereavement support, and psychosocial assessments is required.
• Knowledge of CMS Hospice Conditions of Participation related to bereavement services, psychosocial care, and volunteer program requirements is required.
• Strong interpersonal, communication, and counseling skills are required.
• Ability to work effectively with patients, families, volunteers, and interdisciplinary teammembers is required.
• Experience with group facilitation, community outreach, and education is preferred.
• Current CPR certification is required or must be obtained within 90 days of beginning employment.
• A valid driver’s license, reliable transportation, and current auto insurance are required.
• Commitment to Dover Health’s mission and values.

Working Conditions:

As part of Dover Health’s commitment to providing outstanding care and support, the company ensures that staff work

under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the

experience of working in the Home Office.

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them.
• This position may need to walk or stand for extended periods.
• While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to twenty (20) pounds independently.
• This position requires the employee to be present at the corporate office daily. The roleinvolves working at a desk for most of the workday.
• This position may need to move through areas of the corporate office or other worksites ofthe organization.
• Occasional travel (up to 10%) may be required for recruitment events, training events, or site visits, depending on the organization’s needs.
• This position involves juggling multiple projects simultaneously, which requires strong time management and organizational skills. There may be deadlines for hiring specific roles or initiatives.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional service.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide

reasonable accommodations to qualified individuals with disabilities and encourage prospective employees

and incumbents to discuss potential accommodations with the employer.