Commercial Marketing Operations Manager at PROCEPT BioRobotics – San Jose, California

Commercial Marketing Operations Manager

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.
The Opportunity That Awaits You:
Are you energized by the idea of leading and optimizing the operational foundation that fuels a fast-growing commercial organization? As PROCEPT expands the reach of Aquablation therapy, we rely on a robust ecosystem of marketing programs, technology platforms, and field-based assets to bring our solutions to life for surgeons, health systems, and partners across the country.
As our Commercial Marketing Ops Mgr, you will play a critical role in enabling, scaling, and optimizing the operational infrastructure that supports Commercial Marketing and Medical Education programs. This role blends marketing operations, process enablement, systems thinking, and field execution support, ensuring that programs are planned effectively, executed efficiently, and continuously improved through data and insight.
You will serve as a central operational partner across Commercial Marketing, Medical Education, Capital and Utilization Sales, CommOps, Field Service Engineering, and external vendors. Whether supporting peer-to-peer education programs, HYDROS Roadshows or national and regional trade shows, your work will help ensure that teams in the field have the tools, systems, assets, and operational clarity needed to deliver world-class experiences.
This is not just an execution role, it is an opportunity to shape how marketing programs are operationalized, measured, and scaled across the commercial organization. If you thrive at the intersection of planning and execution, enjoy improving systems and processes, and want to help accelerate a company transforming care for millions of men, your next adventure begins here.What Your Day-To-Day Will Involve:

• Marketing Operations & Field Enablement
• Support the operational planning, organization, and execution of Commercial Marketing and Medical Education programs, serving as an enablement partner rather than a program owner.
• Help translate commercial marketing priorities into scalable operational plans, ensuring readiness across people, processes, systems, and assets.
• Partner with Marketing, Sales, and Operations teams to continuously improve workflows, intake visibility, and execution models.

Commercial Asset Operations & Deployment

• Manage the end-to-end deployment workflow for commercial field assets including HYDROS mobility units, AquaSim simulators, high- and low-fidelity bench models, and field consumables (e.g., drapes, lube, accessories).
• Coordinate scheduling, packing, shipping, tracking, and retrieval of systems for commercial events, education programs, trainings, and roadshows.
• Maintain real-time dashboards tracking asset availability, location, maintenance status, and upcoming reservations.
• Ensure asset readiness aligns with broader marketing program timelines and priorities.

Technical Readiness & Preventive Maintenance

• Conduct readiness checks and ensure systems meet quality, safety, and functionality standards prior to deployment.
• Establish and manage preventive maintenance cycles in partnership with Field Service Engineering and Commercial Operations.
• Diagnose issues, coordinate needed repairs, and make recommendations on system upgrades or replacements.
• Partner cross-functionally to ensure technical readiness supports program execution and field confidence.

Logistics & Vendor Operations Enablement

• Standardize shipping workflows, packaging requirements, crate design guidelines, and rep-facing instructions.
• Partner with external logistics vendors and internal teams to increase predictability, and improve asset utilization.
• Own and update SOPs, quick guides, and QR-based video instructions to streamline the rep and customer experience.
• Support vendor coordination and performance management related to marketing program execution and logistics.

Program & Event Operations Support

• Support the planning, organization, and execution of peer-to-peer education programs, trainings, and internal events, ensuring operational readiness and consistency.
• Provide operational and logistical support, as needed, for national and regional trade shows and large-scale commercial events.
• Partner with Events, Sales, and Medical Education teams to ensure timelines, materials, assets, and systems are aligned.
• Serve as a trusted operational resource to program owners, helping remove friction and execution risk.

Marketing Systems, Process Improvement & Insights

• Support the use and optimization of marketing operations tools and platforms (e.g., Salesforce APIs, Smartsheet, tracking dashboards).
• Identify gaps, inefficiencies, and scalability risks in current processes and recommend improvements.
• Track and report on operational metrics including utilization, turnaround times, cost efficiency, and execution readiness.
• Translate operational data into insights and recommendations that improve future program planning and execution.

Cross-Functional Collaboration & Governance

• Work closely with Capital and Utilization Sales teams to align field enablement and asset deployment with commercial priorities.
• Serve as an advisor to Marketing, Medical Education, and Sales on operational best practices, readiness, and constraints.
• Communicate clearly and proactively with stakeholders regarding timelines, dependencies, and execution status.
• Help ensure alignment with internal SOPs, quality requirements, and compliance standards.

Continuous Improvement & Strategic Insight

• Track KPIs including utilization, maintenance costs, turnaround times, repair trends, and event impact.
• Recommend enhancements to improve scalability, cost efficiency, asset reliability, and field experience.
• Contribute to strategic planning related to future asset expansion, vendor partnerships, and new technology integration.

The Qualifications We Need You to Possess

• Bachelors degree in business, engineering, supply chain, operations, or related discipline; or equivalent experience.
• Minimum 5 years of experience in operations, logistics, technical coordination, field service support, or commercial asset management (medical device experience strongly preferred).
• Demonstrated ability to work independently on complex, multi-step workflows requiring judgment and prioritization.
• Strong analytical problem-solving skills and comfort working with technical equipment.
• Excellent communication skills with the ability to influence and collaborate across diverse teams.

The Qualifications We Would Like You to Possess:

• Experience working in Commercial Marketing, Marketing Operations, or Medical Education functions within healthcare or medtech.
• Familiarity with marketing operations platforms, asset management tools, or logistics systems.
• Proficiency in Salesforce, Smartsheet, Excel, or similar tracking / project management tools.
• Ability to travel 2540% to support key programs, trainings, and commercial events.
• Comfortable working in a remote or hybrid environment while supporting teams across multiple time zones

Compensation also includes an annual bonus, flexible time off, and RSUs at offer!Work Authorization Status: Citizen /Permanent ResidentUnderstanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesnt happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procepts history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics wont just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPTs health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more!
EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWell provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.
PROCEPT BioRobotics Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, rsum or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [Privacy Policy].
$121,820 - $143,320 a year