Enrollment Services Site Coordinator at Westside Family Healthcare Inc – Bear, Delaware

WESTSIDE IS LOOKING FOR A ENROLLMENT SERVICES SITE COORDINATOR

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY

OVERVIEW

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Enrollment Services Site Coordinator supports Westside Family Healthcare’s (WFH) mission by ensuring high-quality, consistent enrollment services across all clinical sites. In addition to performing core Enrollment Specialist duties, connecting patients and uninsured individuals to programs that reduce financial barriers to healthcare, this position provides direct coaching, guidance, training, and ongoing support to Patient Services Representatives (PSRs) and Office Managers.

The Enrollment Services Site Coordinator monitors site-level performance, identifies enrollment-related deficiencies or workflow challenges, and conducts tailored meetings with each site to strengthen competency, improve accuracy, and ensure alignment with organizational standards. This position plays a key role in maintaining consistent enrollment processes, supporting compliance with federal and state program requirements, and enhancing the patient experience.

Strong organizational skills, communication skills, and the ability to train, influence, and support frontline staff are essential.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health access for all
Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

1. Provide assistance to WFH patients and consumers who need access to financial support for health care services, including Medicaid, Health Care Connections (HCC), Screening for Life (SFL), and the Health Insurance Marketplace.
2. Develop extensive knowledge of health care and social service resources available in the community.
3. Educate individuals on program eligibility criteria, required documentation, and the application process for various financial assistance programs that help to make health care more affordable when eligible.
4. Explain additional health programs and community resources and connect patients and consumers with appropriate enrollment pathways.
5. Assist with program applications , gathering documentation and serving as a liaison with the Enrollment Services Program Coordinator to complete the enrollment process.
6. Complete and maintain all required certifications (Certified Application Counselor, Navigator certification, or equivalent) during the initial training period and maintain annually thereafter.
7. Serve as the primary Enrollment Services contact for PSRs and Office Managers across assigned sites.
8. Meet regularly with PSRs and Office Managers to review enrollment workflows, address questions, and provide hands-on coaching and guidance.
9. Review enrollment-related deficiencies, errors, or trends and develop site-specific improvement plans.
10. Tailor training, follow-up, and support to each site’s needs, ensuring consistency while supporting individualized education.
11. Ensure sites follow established procedures for workflows integrated with enrollment services, documentation standards, and regulatory requirements.
12. Collaborate with site leadership and PSR Trainer to reinforce best practices, support new staff onboarding, and identify opportunities to strengthen enrollment accuracy and efficiency.
13. Complete timely, detailed reports for all patient consumer activities, site support interactions, and outreach engagements.
14. Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA and PII regulations.
15. Travel between WFH sites regularly and participate in statewide outreach events as needed.
16. Attend all required meetings and trainings.

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. Six months or more of experience using Microsoft Office suite (Word, Excel, Outlook)
3. Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
4. Lift, carry, and transport up to 35 pounds of outreach materials (e.g., brochures, display equipment, supply bins) to and from event locations during setup and cleanup
5. Willingness to work evenings and/or weekends as needed
6. Willingness to deliver presentations at public events
7. Willingness to submit to a criminal background check in accordance with state and federal requirements (past offenses appearing in background check results will not automatically exclude applicants from consideration; criminal history will be evaluated on a case-by-case basis).

PREFERRED OBJECTIVE QUALIFICATIONS

1. Associate or bachelor’s degree
2. Two or more years working in healthcare or community support programs
3. Case management experience
4. Teaching and/or public speaking experience
5. Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population

OTHER INFORMATION

Important personal characteristics for this position include self-control, stress tolerance, integrity, dependability, attention to detail, independence, adaptability, flexibility, excellent people and communication skills, ability uphold professional boundaries and have genuine concern for others. The work environment is varied and includes primary healthcare clinical sites, administrative office locations and public settings. Travel is primarily local during the workday but will extend into evenings and/or weekends as needed. This is a full-time position (40 hours per week). Hours of work are varied and may include morning, afternoon, evening and weekend hours. This position has no supervisory responsibilities. The FLSA classification of this position is non-exempt.