Remote Customer Service Representative - Southend Pharmacy at Southend Pharmacy

Company Overview

At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and HelloWellness, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey.

Customer Service Representative (CSR) at Brello

Join our dedicated team at Southend Pharmacy as a Customer Service Representative. In this vital role, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support while gathering valuable feedback to enhance our offerings.

Responsibilities:

• Customer Engagement and Inquiry Resolution: Assist patients by addressing their inquiries related to subscriptions, billing, and orders. Provide support and share relevant information with potential patients via Intercom.

• Subscription Management: Ensure that patient subscriptions in WooCommerce are functioning correctly, resolving any issues to maintain a seamless experience.

• Participate in Training: Attend training sessions to learn effective communication strategies and collaborate with team leaders to improve customer interactions.

• Meet Performance Goals: Achieve targets for ticket/call volume, customer satisfaction, and reviews collected, and report your progress to the management team.

Qualifications:

• Strong English communication skills (native or fluent), with the ability to effortlessly initiate and engage in conversations.

• Intercom experience is required

• Woocommerce experience is preferred

• Stripe experience is preferred

• Coldcalling experience is preferred

• Experience in customer service or telemarketing.

• Comfortable using CRM systems like Go High Level and call tools like Wave.

• Commitment to continuous learning and a passion for providing exceptional service to our customers.

• Problem solving - tech savvy

• Health & Wellness Industries experience is preferred

Benefits and Compensation:

• Salary: $7/hr

• 100% remote work

• Paid time off and holiday pay

• Performance-based bonus opportunities

• Opportunities for career advancement and professional development

• Collaborative and supportive work environment

Join Our Team:

At Southend Pharmacy, we believe in giving everyone a fair shot. What truly matters is what you bring to the table, not just your background. We welcome applicants from all walks of life, regardless of gender, ethnicity, sexual orientation, or personal challenges. If you have the skills and the drive, we want to hear from you!