Customer Service Consultant Richmond in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Consultant Richmond in the United States.

This role is centered on delivering a seamless, high-quality customer experience throughout the car-buying journey, bridging online interactions with in-store support. The Customer Service Consultant serves as a key point of contact for customers, guiding them through vehicle selection, financing options, and purchase completion in a clear and supportive way. Working in a fast-paced, team-oriented environment, the role requires strong communication skills and the ability to quickly understand customer needs. It offers the opportunity to make a direct impact on customer satisfaction while contributing to sales performance goals. The position is ideal for individuals who enjoy structured yet dynamic environments where service, trust, and transparency are essential. It also provides strong career development potential within a growing retail organization.

• Engage with inbound customers via phone and online channels to understand their needs and guide them through the vehicle purchasing process.
• Provide tailored vehicle recommendations using available inventory knowledge to match customer preferences and requirements.
• Support customers through each stage of the journey, including financing applications, appraisal processes, and delivery scheduling.
• Ensure a smooth and consistent transition between online interactions and in-store experiences.
• Achieve individual and team sales targets while maintaining a strong focus on customer satisfaction.
• Build rapport quickly with customers and deliver clear, helpful communication throughout all interactions.
• Support team development by sharing knowledge and mentoring peers as experience grows.

• Prior experience in sales or customer service, preferably in retail or a customer-facing environment.
• Strong communication skills, both written and verbal, with the ability to explain information clearly.
• Excellent listening skills and a customer-first mindset.
• Ability to thrive in a fast-paced, target-driven environment.
• High level of self-motivation and accountability for achieving performance goals.
• Comfortable using digital tools and learning new systems quickly.
• Availability to work flexible schedules, including evenings, weekends, and holidays, with periodic schedule adjustments.
• Must reside within 100 miles of the designated Customer Experience Center location.

• Hourly pay range: $18.00 – $26.70 depending on experience.
• Paid sick leave, vacation time, and company holidays.
• Health and wellness coverage and access to comprehensive benefits programs.
• Career growth opportunities in sales, leadership, and customer experience roles.
• Structured training and ongoing professional development.
• Inclusive and team-oriented work environment.
• Potential eligibility for performance-based incentives and holiday premium pay.