Director, Customer Performance Analytics in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Performance Analytics in United States.
This leadership role sits at the intersection of healthcare analytics, customer success, and value-based care performance optimization. You will be responsible for driving the financial and clinical performance of customer programs by leveraging advanced analytics, deep healthcare data insights, and cross-functional collaboration. The role focuses on improving outcomes and reducing cost of care for managed populations, particularly within kidney health programs. You will translate complex datasets into clear, actionable strategies that influence both internal teams and external stakeholders. Working closely with clinical, finance, product, and operations teams, you will help shape performance improvement initiatives that directly impact patient outcomes and program success. This is a highly strategic and hands-on role requiring strong analytical leadership and the ability to operate in a fast-paced, mission-driven healthcare environment.
- Own and manage the performance and P&L of assigned customer programs, ensuring continuous monitoring and improvement of clinical and financial outcomes
- Analyze customer performance data to identify risks, opportunities, and drivers of cost and quality improvements across managed populations
- Develop and execute actionable performance improvement strategies in collaboration with clinical, operations, finance, and product teams
- Lead customer performance reviews and executive reporting, ensuring alignment between internal KPIs, contractual SLAs, and client expectations
- Translate complex data inputs from multiple stakeholders into clear initiatives, interventions, and operational improvements
- Identify and validate new care intervention strategies using advanced analytics, experimentation, and cross-functional collaboration
- Support enterprise-wide initiatives impacting multiple customer cohorts, providers, and patient populations
- Mentor and manage junior analysts, providing guidance on analytics execution, storytelling, and performance strategy development
- Bachelor’s degree in business, finance, economics, STEM, or related field; MBA or advanced quantitative degree preferred
- 6+ years of experience in healthcare analytics, performance management, or data-driven consulting roles
- Experience in management consulting, investment banking, product operations, or similar analytical environments (3+ years preferred)
- Strong experience working with senior executive stakeholders to develop and present data-driven recommendations
- Proven ability to translate ambiguous business problems into structured, actionable analytical solutions
- Strong analytical mindset with experience in healthcare performance metrics, population health, or value-based care models
- Proficiency in Python and Databricks required; experience with SQL, Tableau, or AI/ML tools is a plus
- Strong communication and storytelling skills with the ability to influence cross-functional decision-making
- Experience mentoring or managing junior team members in analytical or consulting environments
- Competitive salary aligned with experience and qualifications
- Remote-first work environment with limited, business-driven travel
- Opportunity to work in a mission-driven healthcare organization focused on improving patient outcomes
- Exposure to advanced healthcare analytics, value-based care models, and large-scale population health initiatives
- Collaborative, cross-functional work culture spanning clinical, financial, and product teams
- Professional growth opportunities including leadership development and mentorship responsibilities
- Inclusive workplace committed to diversity, equity, and equal opportunity employment
- Flexible work arrangements supporting work-life balance.