Enterprise Applications & Data Services Manager in Traverse City, Michigan at 4Front Credit Union

*This position is not eligible for immigration sponsorship.

**This position follows a hybrid remote work model. Employees are eligible to work remotely on Mondays and Fridays, provided there is no business need requiring in-office attendance. The role requires on-site presence during the remainder of the week to support collaboration, meetings, and team operations, while offering flexibility for remote work when appropriate.

Position Title: Enterprise Applications & Data Services Manager

Department: Information Technology

Classification: Exempt

Approved By: CEO

Wage Grade: 15

REPORTING RELATIONSHIPS

Position Reports To: CIO/Chief Innovation Officer

Positions Supervised: Systems Integration Analyst, Business Systems Analyst

About 4Front Credit Union

At 4Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships

• Empowering our employees to grow and lead

• Creating a culture of respect, inclusion, and collaboration

• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay

• Comprehensive medical, dental, and vision insurance

• Generous PTO and paid holidays

• 401(k) with employer match

• Tuition reimbursement and professional development opportunities

• Career growth pathways within a stable and growing organization

• A collaborative, supportive culture focused on teamwork and DEI

• Community involvement opportunities

POSITION PURPOSE

Leads enterprise application support, system integrations, and data services to ensure critical business systems are stable, connected, and aligned with organizational priorities.

This role builds and leads a high-performing team supporting 40+ applications while advancing integration, automation, and data capabilities. A key focus is developing strong, consultative partnerships with business teams to prioritize work, improve system utilization, and deliver measurable business value.

This leader brings structure and discipline to intake, prioritization, and delivery—ensuring the organization focuses on the highest-impact work rather than reactive demand.

KEY RESPONSIBILITIES

1. Leadership & Team Development

· Lead, coach, and develop a team supporting applications, integrations, and data services

· Establish clear roles, expectations, and accountability

· Build technical and business capabilities across the team

· Foster a culture of ownership, continuous improvement, and partnership

2. Application, Integration & Data Leadership

· Ensure stability, support, and continuous improvement of enterprise applications

· Lead integration and automation across systems (APIs, data movement, workflows)

· Improve connectivity between systems to reduce manual work and increase efficiency

· Oversee data pipelines and data quality to support reporting and analytics

· Manage key vendor platforms and relationships

3. Prioritization & Execution

· Own intake and prioritization of application, integration and data work

· Align team efforts to business value, risk, and operational impact

· Make trade-off decisions to ensure focus on the highest-value initiatives

· Balance production support with forward-looking improvements

4. Operations, Risk & Governance

· Ensure systems are secure, compliant and well-controlled

· Support audits and maintain appropriate documentation and controls

· Establish support models based on system criticality

· Duties as assigned

QUALIFICATIONS

Education/Certification: Bachelor’s degree in Computer Science or Information Technology, or equivalent experience.

Experience Required:

• 4+ years in IT, with leadership experience in application support, integrations, or data
• Proven ability to build and develop technical teams
• Strong communication and business partnership skills
• Financial services experience helpful, not required

Skills/competencies:

• Strategic thinker with strong execution discipline
• Ability to prioritize based on value, risk, and impact
• Strong leadership and team development skills
• Excellent communication and executive presence
• Ability to influence the organization without direct authority
• Analytical mindset focused on outcomes and continuous improvement

Expected Outcomes:

• High availability and reliability of enterprise systems
• Reduction in manual processes through improved integrations and automation
• Improved data quality and reporting effectiveness
• Consistent delivery of high-value enhancements and integrations
• Strong, trusted relationships with business partners
• Growth and capability of the team