Global VP, Commercial Operations | Loops at IFS North America, Inc. – Itasca, Illinois

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

Reporting to the Loops CEO, the Commercial Director is the senior operating leader responsible for turning IFS Loops strategic direction into a disciplined, repeatable growth engine. Far beyond a strategy role, it is an execution role for someone who knows how to build and run a focused software business inside a larger enterprise, and who can bring the IFS network, install-base understanding, and operational rigor required to scale at pace.

The Commercial Director will work closely with the IFS AI COO, the RVP Loops and cross-functional leaders across product, engineering, sales, and services to ensure the business is structured, governed, and resourced to hit its 2026 targets.

Key Responsibilities

Operating model and governance

• Establish and run the weekly operating cadence across product, GTM, delivery, and finance. This will require focus, consistency and discipline, working across functions and time-zones
• Work with the adoption team, primarily Head of Adoption Loops and SVP AI Adoption to build and maintain a repeatability scorecard to track deployment quality, renewal rates, and adoption health
• Identify and deprioritize non-core workstreams that create drag without contributing to the IFS Loops growth strategy into the targeted markets (Digital Workers)
• Ensure the business can scale operationally from current levels toward a governed, repeatable growth model

Go-to-market execution

• Partner with sales leadership to drive volume from the IFS installed base, the primary near-term growth engine
• Ensure commercial plays are standardized, repeatable, and tied to the EUR 100kEUR 300k workflow deal profile that defines the 2026 plan unless otherwise aligned with the commercial and product marketing teams
• Work with product and presales to lock key dependencies e.g. connector priorities and translate them into pipeline
• Support activation of approved parallel motions e.g. the HG / EQT adjacent growth motion, ensuring sellers are equipped and focused on the digital worker stack

Hiring and team build-out

• Support the Talent and hiring process as required by the CEO Loops and wider leadership team this includes tracking open roles, and supporting with interviews
• Monitor and assess presales and consulting capacity as deployment volume scales, taking corrective action as necessary
• Track capacity dependencies impacting the ability to bring products to market

Financial and delivery oversight

• Work with AI CFO, AI Sales Ops, & Demand Gen Leader to ensure ACV targets, blended ASP assumptions, and deal mix are coherent and tracked
• Monitor progress against the 2026 success measures: ~EUR 16m incremental ACV, ~130 digital workers sold, and material improvement in adoption and renewal rates

Strategy discipline

• Weekly Management Reporting: RAG status, risks, open items, and clear communication to stakeholders across 3 levels (Loops, Sales Leadership, ELT)
• Hold the line on strategic focus: digital workers first, selective connector expansion, controlled extensibility through Agent Studio, no drift into broad OEM platform positioning or other parallel motions
• Maintain a clear not-now list and enforce it through roadmap governance

Prepare regular CEO checkpoints with clear go/no-go recommendations

What Were Offering

• Salary Range: $175,000 - $200,000 annually + bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Experience

• 10+ years in senior sales/ general management roles within B2B enterprise software
• Proven track record scaling a software product or business unit from early traction to repeatable growth, ideally in the EUR 10-50m ACV range
• Deep familiarity with the IFS ecosystem, install base, and customer profiles or directly equivalent experience in industrial ERP / EAM environments
• Experience managing cross-functional teams and overlay teams
• Proven ability to operate inside a larger corporate structure, handling ambiguity and matrix reporting structures, while moving at the pace

Capabilities

• Exceptional operating discipline: build and implement operating systems, cadences, and scorecards, not just slide decks
• Strong commercial instinct: understand deal economics, pricing levers, and how to build a sales motion that scales ultimately do what is right for the company
• Ability to build and hold trust with IFS field teams, presales, and customer success organizations
• Clear communicator who can translate strategic intent into executable priorities for diverse teams
• Resilient under pressure, with the judgment to deprioritize intelligently when capacity is constrained. Knows when and how to ask for help and support
• Willingness to be on-site in Palo Alto or to travel to Itasca/Europe on a frequent basis (>2x per month)

Mindset

• Lead with execution, not exploration outcomes always
• Energized by building repeatable machines as opposed to expanding scope making your role redundant every quarter to focus on growth
• Hold the line on focus without being inflexible, understand when to adapt and when to say no. Understand who to consult to find the right decision
• Make decisions that support long-term, sustainable growth
• Be collaborative while ensuring that the focus remains on progress this role requires a pragmatic leader who ultimately needs to balance getting fast results, with supporting the wider leadership team as the organization evolves

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer