EVS Manager at ROYAL OAKS – Sun City, Arizona

• Starting at $59,009.74 annually
• Must have three years' of EVS Management experience

• Full Time / Monday-Friday / 7:00am-3:30pm

Position Summary:

Under the supervision of the Facilities Director, plans, organizes, directs the daily activities of the Environmental Services Department while ensuring the highest standards of quality, service, and cleanliness to Royal Oaks residents, guests and employees.

Supervisory Responsibilities:

• Actively engages in new employee selection, interviewing, hiring and ensuring that initial and ongoing training/orientation programs are in place.
• Follows the organization’s Human Resources procedures with employee interviewing, hiring, training, coaching, delivering corrective action, evaluating performance and termination. This list is not all inclusive and you are encouraged to consult with Human Resources with any questions or concerns.
• Addresses and resolves complaints and problems and coordinates with Human Resources any actions related to discipline and termination.
• Develop and maintain a high level of staff morale and motivation, allowing for opportunities of learning and growth.
• Develops work schedules and approves payroll.
• Develops measurable and agreed upon goals with staff.

Brief Overview of Major Duties:

• Training, quality control and in-servicing staff including inspections and touring the buildings several times per day with staff to assess work quality. Findings are documented and copied to the Facilities Director.
• Meet quarterly with each department manager to discuss EVS performance and define deficiencies. The discussion is documented for the department managers, shared with the Facilities Director, including a task list with defined timelines for correction.
• Meet semi-annually with vendors and review performance of services. Document the discussion and share with the Facilities Director.
• Annually review SLA’s (service level agreements) and pricing with vendors in advance of creating the new fiscal year budget. Initiates or assists in proposal development and contract negotiations. Obtain new contract approval from the Facilities Director and Chief Financial Officer (CFO).
• Create and manage the department operating and capital budgets with the assistance of the Facilities Director. Responsible for operating and managing projects and purchases within budget. Approve and properly code invoices timely according to accounting procedures.
• Maintain the department in an inspection ready state at all times, assuring the department operates within required health regulations and standards as well as within federal, state and local regulations. Maintain safety and sanitation as a high priority for all residents, staff and guests.
• Create, update and review annually the department’s policies, procedures and educational in-services for staff. Review these policies, procedures and train the housekeepers, custodians, and laundry employees on the proper cleaning methods, resident needs and infection control.
• Maintains excellent relations with residents, guests, co-workers, and staff members. Promotes the professional growth and development of the EVS team.
• Implement changes to services provided that enhances the desirability of the community for current and future residents.
• Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.
• May be required to operate/drive a golf cart and/or other company vehicles for the purpose of transporting supplies around campus as needed. This may also include transporting employees, residents and/or guests when needed.
• Perform other duties as assigned.

Required Skills/Abilities:

• Has in-depth knowledge and ability to use all department equipment, safe mixing of chemicals, commercial laundry operations control and floor care programs.
• Has in-depth knowledge of all aspects of housekeeping and laundry sanitation services.
• Experienced in understanding and implementing infection control procedures.
• Experienced and skilled in negotiating contracts and pricing.
• Has computer proficiency-- Microsoft Word/Excel, Outlook, Internet.
• Is organized, able to multi-task, think creatively and adapt to different situations.
• Experienced in conflict resolution practices.
• Must be able to complete training on computer and/or other devices.
• Maintain competency in the position and knowledge of trade/industry advances and new technologies.
• Must be able to effectively communicate in English with all levels of staff, residents, and guests.

Education and Experience:

• Preferably has a high school diploma or GED equivalent.
• Has a minimum of three years of experience in EVS Management.

Licenses and Certifications:

• Has an OSHA 10-hour certification or can obtain it within 90 days of hire and maintain certification by completing the course every two years.
• Has current and valid Fingerprint clearance card or can apply for one within 20 days of hire.
• Has a current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier.
• Has a Certificate of Completion for memory care services training or obtains within 30 days of hire and complies with annual certification requirements.

Physical Requirements:

• Is able to carry/lift/push/pull up to 75 pounds.
• May need to operate a fire extinguisher.
• Is able to assist in evacuation procedures.

Essential Functions:

• Physical: climbing to include legs and arms, kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, sitting/stationary position, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping
• Cognitive: direct others, written and oral communication, work under time constraints, concentrate amid distractions, math/calculations, ensure accuracy of details, creativity, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, analytical ability, work within minimal errors, reason (make sense of things)
• Environmental: inside, outside, humid, toxic or caustic chemicals, high places, hot, cold, dry, wet, change of temperature, dirty, dusty, odors, fumes, loud (large equipment), near moving mechanical parts, risk of electrical shock, working with others, working around others, working alone

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check
• Motor Vehicle Record Check
• Adult Protective Services (APS) Registry Check
• Fingerprint Clearance Card (we can assist)
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise. Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users. Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card. Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

Incredible Benefits!

• Get Health Benefits Fast – Medical, dental, vision benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $82/ paycheck for employee-only coverage (Full-time only).
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Tuition Reimbursement – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.

Disclaimer: This job posting is intended as a general summary of duties and responsibilities. A comprehensive job description is available upon request.