Care Team Assistant at Westside Family Healthcare Inc – Dover, Delaware

WESTSIDE IS LOOKING FOR CARE TEAM ASSISTANTS!

Join the team making a difference in the community!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Care Team Assistant supports healthcare providers, nurses, and medical assistants in delivering high-quality, patient-centered care within a Federally Qualified Health Center (FQHC). This entry-level role focuses on basic clinical functions and patient support, contributing to efficient care team operations and an excellent patient experience.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health access for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Core Responsibilities

1. Support providers, nurses, and medical assistants with daily patient care activities

2. Prepare and clean exam rooms; ensure rooms are stocked with necessary supplies and equipment

3. Escort patients to and from exam rooms and assist with patient flow

4. Obtain and document basic vital signs (e.g., temperature, pulse, blood pressure) as directed

5. Assist with patient intake, including updating demographic and medical information in the electronic health record (EHR)

6. Perform basic medical procedures (such as administering EKGs), with appropriate training

7. Assist with basic lab procedures, specimen handling, or point-of-care testing under supervision

8. Maintain cleanliness and organization of clinical and common areas

9. Follow all safety, infection control, and confidentiality protocols (including HIPAA compliance)

10. Support care team coordination by preparing materials for patient visits and follow-ups

Minimum Objective Qualifications

1. High school diploma or GED
2. Interest in healthcare or prior experience in a medical or community health setting
3. Basic understanding of medical terminology is a plus
4. Experience using Microsoft Office software and electronic medical record software
5. Availability to work evenings until 9 p.m. and occasionally Saturday morning
6. Reliable transportation and ability to travel independently between sites

Preferred Objective Qualifications

1. Some advanced training/college courses in Allied Health, Science, Medical Assisting, or other healthcare-related field.