Amazon Business Manager at World Emblem Internatio – Norcross, Georgia

We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe. We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, have memorable experiences, and promote their brand. We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between. Our culture is represented by our Core Values: Stay positive, Get the Job Done, Customer Centricity and 100% Committed to the team.

JOB SUMMARY

The Amazon DRI is the single accountable owner of the Amazon channel P&L... This role is responsible for profitability, cash discipline, SKU rationalization, and execution control across Amazon. It is not a marketing role. The Amazon DRI has outcomes. Marketing and agencies support execution. Run Amazon as a disciplined operational business, delivering sustainable contribution margin while enforcing spend, SKU, and inventory discipline. Success is measured by margin, cash, and decision quality, not growth for growth’s sake.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Financial Ownership (Primary)

• Own Amazon contribution margin (%) and contribution dollars
• Reconcile cash vs revenue and explain variances
• Control Amazon fees, returns, ad spending, and launch costs
• Partner with Finance on weekly Amazon P&L review
• Ensure Amazon economics are transparent, auditable, and defensible.

Operational Control

• Own SKU portfolio management
  • Scale top performers
  • Kill long tail and unprofitable SKUs
• Decide FBA vs FBM strategy by margin and velocity
• Enforce inventory discipline (aging, turns, returns)
• Approve or deny Vine usage (tracked as launch cost)

Spend & Execution Governance

• Set and enforce Amazon ad spend caps
• Approve all Amazon spend increases
• Direct agencies and marketing teams within defined guardrails
• Cut spending immediately when contribution declines

Decision Leadership

• Make fast, margin-first decisions without committees
• Prepare and lead weekly Amazon Ops Reviews with COO and Finance
• Document decisions and ensure follow-through

AUTHORITY (NON-NEGOTIABLE)

The Amazon DRI has authority to:

• Kill or pause SKUs
• Cut or reallocate ads immediately
• Change fulfillment models (FBA vs FBM)
• Approve or deny launches and Vine usage
• Recommend termination or change of Amazon agencies

Marketing approval is not required.

KEY PERFORMANCE INDICATORS (KPIs)

Primary:

• Contribution Margin % (target 18–22%, floor 15%)
• Contribution $
• Ad Spend % of Sales (target 10–12%, cap 15%)
• Cash vs Revenue Variance (≤5%)
• % Revenue from Top SKUs

Secondary:

• Inventory turns
• Aged inventory %
• Return rate
• SKU kill rate

SYSTEMS & PROCESS CONTEXT

• NetSuite is the system of record for Amazon until ERP migration (June)
• No new integrations or automation during this period
• Power BI is the decision and reporting layer
• Business Central will become the system of record post-migration
• Automation (e.g., iPaaS tools) considered only after margin discipline is proven.

QUALIFICATIONS

• 5–10+ years managing Amazon or marketplace channels

• Demonstrated P&L ownership, not just ad or listing management
• Experience with Amazon fees, returns, settlements, and fulfillment economics
• Comfortable working with Finance and Operations leadership

SKILLS

• Margin-obsessed, numbers-driven decision maker
• Comfortable killing SKUs and cutting spend
• Clear communicator with executives
• Low-ego, high-accountability operator

Understands that profit > growth

LANGUAGE ABILITY

Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one, small and large group situations to customers, clients, and other employees of the organization.

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify