Administrative Assistant (Part-Time) at NATCO Products Corp – West Warwick, Rhode Island

Move into a job designed for you!

Join our team and be a part of the Natco family.

As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned home furnishings companies in North America.

At Natco, surpassing our customers’ expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future.

An inspired career path awaits.

Come see for yourself, there is no place like Natco Home.

What we need:

Natco is seeking a Part-time Administrative Assistant to join our Credit and Collections team. This temporary role is based at our corporate headquarters in West Warwick, RI, with a schedule of Monday–Friday, 9:00 AM–2:00 PM.

The Administrative Assistant position provides essential customer service and logistical support to ensure the efficient processing of product returns and shipment-related activities. Reporting to the Manager of Credit and Collections, this role involves frequent communication with customers, carriers, warehouse staff, and the Customer Service team to coordinate return shipments, track deliveries, and maintain accurate documentation. If you enjoy administrative work and are comfortable coordinating details using freight portals and internal tools to keep operations running efficiently, we’d love to hear from you!

What you’ll do:

• Provide customer service support to outside customers and retail partners regarding product returns and disposal of damaged merchandise
• Communicate with Natco’s Customer Service team and warehouse staff to coordinate return shipments
• Create and process UPS call tags for customer returns
• Navigate and update information on freight carrier websites and shipping portals
• Prepare the monthly warehouse inventory status report
• Coordinate with freight carriers and trucking companies on pickups and deliveries
• Enter return and delivery status updates in Powerlink to ensure records are accurate and closed
• Retrieve Proof of Delivery (POD) documents for Credit Analyst review
• Provide general administrative support as needed
• Perform all other duties as directed by the Manager of Credit and Collections

What you’ll have:

• High School Diploma required; Associate degree preferred
• Minimum of 1 year of administrative support experience preferred

What you’re good at:

• Solid verbal, written, and interpersonal communication skills
• Ability to communicate professionally across all levels of the organization as well as with external customers and vendors
• Proficiency in Microsoft Office Suite
• Powerlink experience preferred
• Strong problem-solving abilities
• Organized and detail oriented
• Self- motivated with excellent time management skills
• Adaptable to manage shifting priorities and meet deadlines
• Positive attitude and eagerness to learn with a team-oriented mindset
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively

APPLY TODAY!

To be considered, please complete an online application.

Come Home to Natco.

Natco Home, a fourth-generation family-owned business, proudly carries a legacy as one of the most respected and trusted names in the home furnishings industry. Established in 1917 in Rhode Island, Natco is one of the largest privately owned home furnishings companies in North America, with a robust distribution network spanning across the continent. Serving as a comprehensive home fashion resource, the Natco Home Group's exceptional product line-up of rugs, vinyl flooring, curtains, window treatments, and home décor products are available through major mass merchandisers, home centers, department stores, and clubs, not only in the United States, Canada, and Mexico but also in various other regions around the world. With a rich history in consumer goods manufacturing and a strong commitment to eco-friendly materials, Natco continues to adapt its product offerings to remain aligned with ever-evolving customer demands and market trends. Committed to innovation, Natco continues to venture into new product lines, solidifying its position as a leader in the industry.

Natco is an Equal Opportunity Employer committed to an inclusive workplace.