Cafe Manager at Canyon Echo Park LLC – Brooklyn, New York

ABOUT THE POSITION

Canyon Coffee opened the doors to our first cafe in Echo Park in August 2022, and it has been off to a great start, allowing us the exciting opportunity to expand to Brooklyn for our second cafe. We’ve built a culture and team at the company which we are very proud of for their hospitality, skill and passion for quality coffee, food and service.

The shop has a full espresso menu, rotating selection of house-made drinks on tap, pastries from local makers/bakers, and simple made-to-order toasts and sandwiches. We care about quality in all of our ingredients, sourcing produce from the local farmers markets and direct from farmers, in addition to the certified organic coffees we roast at a premier warehouse & roasting facility in Los Angeles.

We expect the person in this position to understand, incorporate and exemplify the values of Canyon Coffee — including warmth and community, among others — while upholding our commitment to high standards of quality and organization, and managing a sound operation that can hit profitability goals. We hope to be a warm and welcoming addition to a vibrant neighborhood and community and give back in the ways we can.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Team Management: lead, motivate, delegate, hold accountable, educate & train
• Create an energetic, coffee & hospitality forward environment that excites both team & guests
• Support, model, maintain and enforce company HR & personnel policies in accordance with city and state law and with support/guidance from company HR and senior management
• Ensure all safety, security and operational standards are met and procedures executed
• Execute seamless transitions between opening, mid, and closing shifts
• Deliver warm, genuine guest experiences and resolve guest concerns with urgency, professionalism and care
• Act as a visible, engaged presence in the Prospect Heights community — building relationships with neighbors, local makers, and repeat guests.
• Uphold standards for product quality, with a special focus on coffee excellence
• Maintain all food safety, cleanliness, and organizational practices
• Control food and beverage costs, labor, waste, and cash handling during shifts
• Count / prep petty cash and complete accurate daily cash handling procedures
• Help train new team members and reinforce best practices.
• Monitor product quality, inventory levels, and presentation standards.
• Assist with and monitor retail setup, restocking, inventory, and merchandising
• Inventory, Ordering, Invoice / Billing management
• Store/staff scheduling
• Recruiting and training
• Handle disciplinary meetings and terminations if needed in tandem with company HR
• Time card management
• Communication and conflict management within the team in tandem with company HR
• Conduct team reviews, PIP, disciplinary meetings per company policy and as/when needed
• Maintain cafe cleanliness and maintenance, troubleshooting as needed
• Sales tracking and growth
• Event planning and execution

QUALIFICATIONS, EXPERIENCE, QUALITIES

• Cafe / F&B / Service Industry Management Experience Required
• Specialty coffee experience preferred
• Some food / kitchen experience preferred (namely supervision/management of BOH for standards and operations)
• Opening experience a plus, but not required
• A genuine & sincere passion for F&B and its relationship to the community
• NYC Food Protection Certification (or ability to obtain during training)
• Ability to maintain composure and professionalism at all times, with peers, employees, guests; proper handling and resolving of issues and conflicts whether among the team or with patrons
• Ability to “wear many hats” and be fully versed in cafe operations; ability to train and cover any role as needed
• Interest in nurturing & developing leadership of others
• Understand the inevitable and necessary connections between team morale, shop efficiency, customer experience and profitability/sustainability of business
• Foundation of financial acumen required for managing a successful small (f&b) operation: understanding and ability to act upon EBITDA, COGs, P&Ls
• Strong understanding of SOP creation, documentation, implementation, enforcement
• Confident leader with excellent communication and coaching skills
• Organized, detail-oriented, and systems-driven
• Comfortable leading from the floor in what can be a chaotic, fast-paced cafe environment
• Comfortable with or ability to learn and utilize company tech platforms proficiently

PHYSICAL REQUIREMENTS

• Frequent standing, walking
• Ability to occasionally lift up to 40lbs
• Frequent bending at the waist, reaching, grabbing, potential squatting, kneeling
• Moving / working indoor and outdoor (patio, deliveries, hospitality) throughout seasons
• Exposure to generally bustling/loud cafe environments, music, guest chatter, street noises, etc.

TECH

• We currently use the following programs and software to operate our business. Familiarity / experience with any is always a plus.
• Toast (POS)
• Craftable (recipes, inventory, invoices, extended sales data & mgmt)
• Paylocity (Scheduling, Payroll, HR, Personnel Workflow)
• Slack (company communication)
• Google Suite / Drive
• Ramp (AP/Billing)
• Netsuite (indirect use, company accounting)

BENEFITS

• Paid Time Off
• Health Insurance
• 401k
• Company Discounts
• Work/Life Balance
• Professional Growth and Earning Potential
• Professional, Respectful and Supportive Environment with continued education and review

Canyon Coffee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, gender expression, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws (including the NYC Human Rights Law).