Front Desk Associate / Concierge at PMP Management – Encino, California

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk /Concierge, Encino Oaks, Encino, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

• Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Front Desk Associate / Concierge will be responsible for interacting with residents and guest will work at the Front Desk for the community to assist the guests. Responsibilities included greeting, assisting, managing access, and maintaining a professional front office presence.

Duties & Responsibilities:

• Greet all residents and visitors, providing hospitality-like service.
• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion.
• Serve as the primary layer for access control and key management.
• Assisting with homeowner and tenant package management.
• Work with the General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
• Address walk-up resident service requests.
• Answer all front-desk calls and address call-in resident service requests.
• Update the association website and portal, including both document folders and the community calendar, ensuring all information is up to date.
• Work with the General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary.
• Proactively reach out to owners regarding any non-compliance or delinquency matters.
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the supportas necessary to ensure they’re able to meet their operational duties and obligations.
• Perform various other duties as assigned.

Required Qualifications:

• 1–3 years of front-of-house, hospitality, or luxury residential experience
• Strong interpersonal and communication skills
• High level of discretion, emotional intelligence, and professional judgment
• Ability to remain on your feet and engaged for long periods
• Professional appearance and demeanor•Bilingual a plus
• Experience in high-rise, high-profile residential settings preferredAble to carry and moving items up to 20 pounds
• Ability to build rapport with residents, team members, and vendors

Required Qualifications:

• High School Diploma or GED

By signing this document, I am acknowledging that I have reviewed and understand the job duties and responsibilities and am able to perform them with or without a reasonable accommodation.

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Signature Date