MOVE IN COORDINATOR/SALES ASSOCIATE - QUAIL HAVEN OF PINEHURST at Liberty Healthcare Management – Pinehurst, North Carolina

Liberty Cares with Compassion….

LIBERTY SENIOR LIVING is currently seeking an experienced:

ASSISTED LIVING SALES ASSOCIATE/MOVE IN COORDINATOR

JOB SUMMARY:

• Sales & Outreach
• Conduct on-site tours and off-site lead source visits.
• Participate in marketing events for prospects and residents.
• Influence prospects and lead sources using strategic messaging, events, and talking points.
• Perform outreach through various channels to engage lead sources, prospects, and residents.
• Assist with sales event planning and execution.

• Lead Management & CRM
• Document all lead interactions and census-building activities in the CRM system.
• Follow up and follow through with prospects and current residents to support retention.

• Move-In Coordination
• Complete move-in paperwork with residents or responsible parties.
• Communicate move-in dates and details with internal teams to ensure a smooth process.
• Develop and maintain relationships with residents during and after move-in.
• Orient new residents to the community using effective communication techniques.

• Community Relations
• Represent the community in external engagements and build relationships throughout the greater community area.
• Manage specialty areas such as move-in processes and community outreach.

• Administrative & Clerical Support
• Prepare and maintain marketing collateral, brochures, and forms.
• Manage clerical tasks including document preparation, mailing, and filing.
• Oversee seasonal marketing efforts such as holiday card distribution.
• Delegate tasks appropriately to Sales Consultants or Marketing Assistants.
• Enters resident information into Point Click Care.
• Performs other duties as assigned.

JOB REQUIREMENTS:

Minimum 2 years of sales and marketing experience in assisted living, senior living, or a related field (preferred). Proven success in external business development and building relationships with referral sources. Experience planning and executing sales events and community activities. Proficiency with CRM systems, Microsoft Office, and Outlook. Strong interpersonal and relationship-building skills. Effective oral presentation and communication skills.
• Associate’s or Bachelor’s degree in Sales, Marketing, Hospitality, or related field (preferred). Must have a valid state Driver’s License.
• Demonstrated success in sales and sales-related activities.
• Must be willing to work and cooperate with other employees.
• Must be able to problem solve.
• Must be able to work under pressure.
• Demonstrates neat appearance and good personal hygiene.
• Must read, know and follow personnel, department and facility policies.
• Must be knowledgeable of local, state and federal regulations as relates to admissions, prospective payment and resident care.
• Must have a flexible schedule to accommodate after hours and weekend tours and or event opportunities.
• Must possess excellent verbal and written communication skills.
• Must have proven skills in working independently, be self-motivated and goal oriented.
• Working experience with customer relationship management (CRM) software is required.
• Must be a mission driven team player supporting the needs of both coworkers and residents.
• Must support the company’s Core Mission Pillars of Cultivating Community, Enhancing Lives and Promoting Independence.
Must support the company’s Values of Quality, Honesty and Integrity.

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.