Customer Support Agent (Onsite PA) at Contactus LLC – Grindstone, Pennsylvania

💊📞 Help People Pay Smarter for Their Prescriptions!

📍 Location

Onsite:
111 Roberts Rd, Suite 400
Grindstone, PA 15442

🗓 Training & Schedule

• Training Start Date: May 11, 2026

Customer Support Agent

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? We have the role for you! Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

🌟 What We Do

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once utilizing a new program!

• Fully compliant program support
• Ledger-based accounting to track participant activity
• Seamless system integrations
• Omnichannel participant support
• Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

🎧 What You’ll Be Doing

As a Support Agent, you’ll manage both inbound and outbound calls (about 60–70 inbound calls per day) with participants helping them with:

✔ Elections and enrollment
✔ Payment processing questions
✔ General prescription payment plan support
✔ Online account assistance
✔ Updating member information

You’ll guide, educate, and reassure—while keeping things accurate and compliant.

🧠 Who We’re Looking For

You might be a great fit if you are:

• Friendly, confident, and professional on the phone
• Goal-driven and detail-oriented
• Comfortable multitasking (talking + typing = no problem!)
• Able to follow client and company guidelines precisely
• Familiar with HIPAA (nice to have, not required—we’ll train!)

💼 Experience That Transfers Well

We love candidates with backgrounds in:

• Contact Centers
• Healthcare
• Hospitality
• Retail
• Food Service

(If you’ve ever handled customers under pressure—you’re already ahead!)

📝 Preferred Qualifications

• Type at least 20 WPM
• Communicate clearly and confidently
• Think on your feet and stay calm under pressure
• Bring positive energy and a problem-solving mindset

⭐ How to Succeed in This Role

• Clear communication and accurate account notes

• Proper caller verification before discussing details
• A helpful, patient, and solutions-focused approach
• Consistent adherence to HIPAA and call standards

🚀 Why You’ll Love It Here

You’ll be part of a team that’s launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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