Engagement Manager (US - ET) at CHOOOSE AS – MA / NY / MD / FL / PA, Florida

Chooose builds software to enable the lower carbon fuel value chain.

Companies like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft use the Chooose platform to build, operate, and scale their lower carbon fuel programs (typically referred to as Sustainable Aviation Fuel, or SAF), and to advance voluntary and compliance carbon management initiatives.

With offices in Miami and Oslo, and remote employees across the US and Europe, Chooose is relentlessly focused on delivering enterprise software products to enable our customers to drive lower carbon fuel adoption. The company has raised $50M from leading venture capital and strategic investors.

• Own total responsibility for a portfolio of key enterprise customers within the aviation, energy, and logistics sectors.
• Become the expert on the customer's SAF program. Thoroughly understand the customer’s program objectives, and guide how the customer leverages the Chooose platform to reach these objectives.
• Cultivate high-trust relationships with key stakeholders across our customer organizations (from Sustainability to Fuel Procurement) and function as the customer's trusted advisor.
• Drive customer success. Assess, clarify, and validate customer needs and new commercial expansion opportunities on an ongoing basis. Proactively qualify and champion these needs and opportunities internally, with an emphasis on gathering and delivering structured product feedback.
• Maintain a balanced approach and multiple perspectives. Enable commercial growth while considering Chooose's commitment to enabling long-term, high-integrity climate action.
• Manage complex software deployments. Supported by an assigned Technical Implementation Manager and other key resources, oversee the implementation of complex decarbonization programs including a range of climate solutions from Sustainable Aviation Fuel to carbon offsets and removals.
• Refine our playbook. Drive continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions.
• Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality.
• Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate.

At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we’ll begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will involve a practical exercise for you to show your work. You’ll receive written instructions for the exercise in advance, and we’ll then schedule a time to discuss. The third and final phase consists of a one-on-one conversation with a member of our executive team. The process should take approx. 4-6 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we’re focused on ensuring enough time to get to know one another.