Obituary and Legal Notice Specialist at Media Sales Plus Inc – Williamsville, New York

We are seeking talented individuals with strong multitasking, proofreading, and organizational skills along with a high level of empathy.

In this unique role, you will support funeral homes and private parties by placing obituary notices in both print and online formats. Additionally, you will support clients by placing legal notices and some classified advertising.

A strong focus on accuracy and professionalism in all communications is essential. You play an essential role in establishing and sustaining our clients’ trust, which is vital to the success of the business.

We are eager to consider your resume. We are conducting in-person interviews, and we look forward to connecting with you soon!

Obituary and Legal Notice Specialist

As a Specialist, you will be handling and processing obituary and legal notices, formatting and proofreading content, managing incoming calls and emails, assisting customers with some advertising orders, providing accurate product and deadline information, and responding to all customer inquiries or concerns with empathy, professionalism and efficiency.

Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines. They demonstrate patience and empathy and communicate effectively with both their team members and our customers and clients.

Compensation: Compensation is important. The base pay for this role is $16.25 - $16.50/hour, plus an incentive plan that rewards your accuracy, performance and productivity.

Growth and Advancement: We believe in nurturing talent from within. This role opens doors to numerous advancement opportunities to elevate your career. All of our team leaders and supervisors are representatives who have grown from within the company.

Hybrid Flexibility: After the training period in our Williamsville, NY office, enjoy a hybrid work model combining in-office collaboration with the convenience of remote work, supporting both productivity and work-life balance. Please note that weekend shifts are exclusively remote.

Empowering Environment: Join a team that celebrates success together. Our supportive and collaborative culture is the foundation of our accomplishments.

Responsibilities Include:

• Responding promptly to incoming calls and emails.
• Processing and proofreading content with a strong focus on accuracy.
• Replying to customers in a timely fashion.
• Identifying and assessing customers' needs to achieve satisfaction.
• Assisting with processing notices and advertising orders.
• Building sustainable, trusting relationships with customer accounts.
• Adhering to guidelines, deadlines, and workflow processes.
• Delivering an excellent customer experience by addressing all customer needs in a courteous and friendly manner.

Desirable Skills:

• Strong ability to multitask, prioritize responsibilities, and manage time efficiently.
• Proven customer support experience, ensuring client satisfaction.
• Ability to meet and exceed productivity requirements and deadlines.
• Excellent phone etiquette, active listening, and organizational skills.
• Strong communication skills, both verbal and written.
• Open to feedback and support to help you be successful in your role.
• Experience in data entry and call center environments.
• Familiarity with Microsoft Office and general computer skills.

Full-Time and Part-Time (24+hours) Availability

We’re hiring for full-time and part-time positions. Candidates must be available between 9:00 AM – 9:00 PM (Monday through Sunday). While you won’t work every day, your schedule will be flexible and will fall within those hours.

We Offer

Paid Training, Paid Time Off, Paid Holidays, Medical & Dental, 401(k), Credit Union Membership, Hands-On Training & Team Support.

We provide support to many of North America's largest media organizations. By joining our team, you'll engage with a diverse range of markets, systems, and processes, while enhancing your skills in delivering outstanding customer experience and providing sales recommendations and guidance.