Hospitality Sales Coordinator (FT) at Spooky Nook Sports Ohio LLC – Hamilton, Ohio

The Sales and Events Coordinator works closely with the Director of Sales and Events, Sales Managers and Event Service Managers to plan and prepare for meetings and tournaments hosted within the venue. Primary focus is to ensure events progress seamlessly by following established procedures, collaborating with other team members and ensuring accuracy for event execution. Position may include some travel to assist with promotional opportunities. Presents a high standard of integrity, service and hospitality at all times to promote the Warehouse Hotel and Spook Nook Sports culture to customers and co-workers.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Coordinate and communicate internal and external event details both verbally and in writing to client and internal operations teams
• Arrange food and beverage needs for events, order supplies, plan for audio visual equipment needs, order event signage and ensure proper décor to meet quality expectations of clients
• Create room diagrams for events and order linens
• Maintain event change log, forecast schedule, event order distribution and other operational reports
• Work with Marketing Team to create effective collateral and promotional campaigns as needed for the sales managers
• Coordinate hotel rooming list follow-up including email communication, phone follow-up, and scheduling client meetings as needed
• Enter rooming lists into hotel system, update changes and send invoices accordingly
• Prospect leads for the sales team in the corporate, association, SMERF and LNR markets
• Be knowledgeable of the facility and conduct site tours as needed
• Assist with coordination of onsite event production and event operations as needed
• Work with outside vendors to ensure client needs are met
• Finalize event billing procedures with a keen attention to detail
• Answer telephone calls and emails politely and professionally
• Communicate with guests in a friendly and positive manner
• Meet and exceed client needs; troubleshoot and resolve complaints
• Flexible to rotate a Mon-Fri schedule, and a Tues-Sat schedule (on event weekends)
• All other duties as assigned

• Minimum 1 year of experience working within hospitality or related industry
• Ability to read, speak, and understand the English language
• Highly motivated, customer-focused, values-driven, and mission-centered
• Language skills: Excellent verbal and written communication skills. Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings and/or weekends
• Must be 18 years of age or older
• Dependable transportation to and from work
• Authorized to work in the United States

Preferred Qualifications

• Strong knowledge of event planning/detailing, business etiquette and practices
• Previous experience working in hospitality
• Previous experience working with BEO’s and contracts
• Highly proficient with data entry and computer skills
• Outstanding demonstration in meeting strict deadlines
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow team members. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Experience communicating with individuals of diverse demographics
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Integrity to safeguard confidential information
• Leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals

Working Conditions

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly.
• Noise Level: The noise level in this environment is typically quiet.
• Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.