Customer Success Coordinator in Fullerton, California at Frontier Dental Laboratories, Inc.

Full-Time | On-Site

We’re hiring a Customer Success Coordinator to support the day-to-day execution of our sales and marketing efforts. This role is hands-on and detail-oriented, with responsibilities across customer communication, reporting, shipping logistics, and internal campaign coordination. You’ll work directly with the Chief Sales & Marketing Officer and be responsible for keeping tasks organized, completed, and moving forward. Based in a fast paced, independent, comfortable and modern office environment.

Key Responsibilities

Executive Assistant & Support

• Assist the CSO in organizing priorities, follow-ups, and key initiatives
• Prepare materials for meetings and presentations
• Help improve organization and execution across multiple projects

Customer Communication

• Make outbound calls to customers to provide updates on account activity and performance
• Reinforce relationships and keep customers engaged
• Communicate clearly, confidently, and professionally

Reporting & Analytics

• Build and maintain reports using Excel and internal systems
• Track key metrics, trends, and account performance
• Support preparation of presentations and business reviews (PowerPoint)

Operations & Process

• Maintain CRM and data accuracy
• Track leads, applications, and account activity across systems
• Identify ways to improve workflows and efficiency

Other Responsibilities

• Packaging small shipments for dental clients with attention to detail and presentation
• Creating shipping labels and scheduling USPS pickups from the office
• Creating personalized materials for doctors (labels, inserts, letters)
• Tracking all outgoing packages and marketing inventory
• Updating internal tracking sheets (leads, scanner placements, revenue)
• Supporting monthly reporting and email campaigns
• Maintain inventory of marketing supplies and office items

Administrative & Office Support

• Assist with day-to-day operational needs (printing, organizing materials)
• Help prepare materials for events and customer outreach
• Occasional local supply runs

Why This Role

• Direct exposure to executive-level decision-making
• Opportunity to learn how a sales organization operates
• Fast learning environment with real responsibility
• Growth – be part of a 100+ million dollar dental lab group with opportunities for career learning, growth and advancement

Work Location: In person

Schedule

Full-time position
Monday – Friday

Pay & Benefits

$24.00 – $26.44 per hour depending on experience

Full-time benefits include:
• Medical, Dental, Vision
• 401(k) with company match
• Paid time off and holidays
• Life insurance, disability coverage, and supplemental coverage

• Strong verbal communication skills and confidence on the phone
• Highly organized with sharp attention to detail
• Proficient (or comfortable learning) in Excel and PowerPoint
• Proactive — takes initiative without waiting to be directed
• Positive attitude, strong work ethic, and a coachable mindset
• Comfortable with hands-on tasks including packaging and shipping coordination
• Quick to learn new systems and processes

• 0–3 years of experience in sales, marketing, operations, or a related field
• Naturally dependable — someone who takes ownership and follows through
• Not afraid to roll up their sleeves and execute
• Thrives in a fast-paced, high-accountability environment