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What is the role of a Partner Experience Manager at Jobgether?

The Partner Experience Manager position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Partner Experience Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Partner Experience Manager role?

Full-time or part-time position

What is the expected salary for this Partner Experience Manager job?

Compensation will be discussed during the hiring process.

Partner Experience Manager job near me in United States, Other / Non-US at Jobgether

Partner Experience Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Partner Experience Manager in United States.

This role is central to managing and strengthening long-term relationships with enterprise healthcare clients, ensuring they achieve meaningful success throughout their entire journey. You will act as the primary owner of client experience from implementation through renewal and expansion, serving as a trusted advisor across clinical, operational, and administrative stakeholders. The position combines relationship management, project coordination, and performance optimization in a fast-scaling, high-impact environment. You will be responsible for identifying opportunities to improve engagement, resolving challenges early, and ensuring seamless program execution. Acting as the voice of the client internally, you will help shape product and service improvements. This is a highly autonomous role where strong communication, ownership, and strategic thinking are essential to driving retention and growth.

Accountabilities:

Own end-to-end client relationships across a portfolio of enterprise health system and payer accounts from onboarding through renewal and expansion
Serve as the primary point of contact for clinical, operational, and administrative stakeholders, building strong and trusted relationships
Coordinate implementation activities, ensuring smooth onboarding, milestone tracking, and successful go-live execution
Lead client training and engagement initiatives to drive adoption and maximize program impact
Monitor client performance and engagement metrics, proactively identifying risks and executing corrective action plans
Prepare and support executive-level business reviews with performance insights, data analysis, and client success narratives
Identify expansion opportunities and support renewal strategy by tracking account health and engagement signals
Act as the internal advocate for clients, surfacing feedback to improve processes, product experience, and delivery models

Requirements:

3–6 years of experience in customer success, account management, consulting, or other client-facing roles
Proven ability to manage complex, multi-stakeholder projects from initiation through completion
Strong communication skills with the ability to engage confidently with executive-level stakeholders
Highly proactive mindset with the ability to anticipate issues and act before problems escalate
Comfortable working in fast-paced, ambiguous, and evolving environments
Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
Experience in healthcare, health tech, or enterprise SaaS is strongly preferred
Familiarity with tools such as ClickUp, Metabase, or Google Workspace is a plus
Ability to quickly learn and adapt to new systems and technologies
Experience in startup environments is an added advantage

Benefits:

Competitive base salary ranging from $80,000 to $90,000 depending on experience
Fully remote work environment within the United States
Flexible, unlimited paid time off including company holidays
Comprehensive medical, dental, and vision insurance coverage
401(k) retirement savings plan
Annual professional development budget for learning and career growth
Work-from-home stipend to support remote setup needs
Annual company-wide and team events
Latest hardware and productivity tools provided to support performance
Clear internal career progression paths for both individual contributors and leadership tracks

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Partner Experience Manager in United States at Jobgether

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