Finance and Authorization Specialist at Rochester Regional Health – ROCHESTER, New York

Job Title: Finance and Authorization Specialist

Department: Admin/Business Support
Location: Lipson Cancer Institute – Rochester General
Hours Per Week: Full-Time
Schedule: Day (M-F)

Position Summary:
The primary responsibility of the Finance and Authorization Specialist is to promptly verify patient’s insurance, obtain and verify if not provided, provide accurate patient estimate as requested, obtain or verify authorization for the procedures and treatments ordered by the department and ordering providers, and maintain communication to multiple departments with findings and issues.

Key Responsibilities:

• Utilize appropriate insurance verification tools to validate patient insurance eligibility

• Generate timely patient estimates through the use of Rochester Regional Health's Estimate Tool

• Support internal offices with generating estimates for future services, as requested

• Deliver Price Estimates to patients in a courteous and knowledgeable manner

• Deliver finalized estimate findings to patient via phone call, email, or MyCare channels

• Obtain prior-authorization on both internal and external department orders for procedures/treatments performed in the department; applicable to both new and established patients.

• Coordinate with Patient Registration to appropriately and accurately schedule patients in accordance with the provider's orders.

• Communicate with other departments to address scheduling or authorization issues

• Complete forms and letters to insurance for visit coverage

• Monitor daily schedules for add-on appointments, insurance changes, and work accordingly within our policies to verify insurance, process estimates, and/or obtain authorizations.

• Monitor pending authorizations and follow due process should it need to be rescheduled

• Participate in orientation of new staff

• Obtain referrals from payers that require it

• Obtain insurance information through various searches when not in the system

• Complete other duties as assigned

• Oncology Specific

• Obtain prior-authorization on internal department orders for medications administered at oncology infusion locations; applicable to both new and established patients.

• Review Oncology infusion orders for medical necessity per CMS, Manufacturer, or NCCN guidelines. Work with physicians if these specific guidelines are not met by documentation.

• Verify authorizations for non-oncology patients for whom we have received medication administration orders.

• Communication to Oncology pharmacy of insurer preferred brands for requested products.

• Assist with research and resolution of denials as requested.

Desired Attributes:

• Previous experience with insurance verification and benefit application, familiarity with ICD-10 diagnosis, and procedure codes, and CPT/HCPCS codes.

• Proficiency in a variety of computer applications, spreadsheet applications, and common office equipment.

• Flexibility and ability to work as a team player

• Ability to handle simultaneous tasks paying great attention to detail

• Excellent communication skills including both oral and written as well as interpersonal skills.

• Excellent problem solving and follow through skills.

• Experience using EMR software

• Additional basic computer skills required

• Excellent customer service and communication skills required.

Minimum Qualifications:

• 2 years related work experience in a healthcare or insurance setting

Required Licensure/Certification:

None

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $18.00 - $25.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.