Regional Information Technology at Prairie Farms Dairy, Inc. – Edwardsville, Illinois

Position Overview

The Regional IT Technician may responsible for, but not limited to, the following: working well with others and coordinating with other departments and locations within the company, assisting in network administration tasks, collection information about IT problems and leading users through diagnostic procedure to determine the source of the error, and all other duties as assigned.

Key Responsibilities

• Assisting in network administration tasks.
• Diagnose and repair minor problems with computer and peripheral equipment, network, and phone systems.
• Set up user workstations in accordance with company policies.
• Assist in end user training with software and applications used in various departments.
• Assist in DSD handheld support with route supervisors.
• Install new infrastructure hardware/systems in coordination with other departments and corporate guidance.
• Provides feedback to product and software development staff when modifications could improve user-friendliness of the programs, applications, and processes for which training is provided.
• Assess IT systems such as: databases, hardware, server, active directory, printer server on a regular basis to ensure it continues to meet necessary demands.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedure to determine the source of the error.
• Communicates with software and hardware vendors to request service regarding defective products.
• Participates in corporate helpdesk procedures on hours and a rotating on call schedule.
• Remains current on advances in technology.
• Travels to assigned locations for project work or issues and may be requested on larger projects as the company requires.

Required Qualifications

• 1-5 years of experience in IT field.
• Active Directory and database management knowledge.
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication ability, both written and verbal.

Preferred Qualifications

• Degree in computer science or related field.
• Network administration experience.
• MDM experience.

Required Skills/Abilities:

• Advanced computer skills.
• Advanced communication skills to coordinate activities with other departments and locations within the company.

Required Soft Skills:

• Ability to work without direct supervision.
• Excellent leadership and interpersonal skills.
• Coachable and willing to learn.
• Ability to communicate effectively both verbally and in writing.
• Strong organizational skills.
• Ability to plan and execute operational activities.

Competency

• Must be able to read and write English and perform basic math calculations.
• Effective time management skills to achieve results through prioritizing demands.
• Demonstrates critical thinking skills and effective decision-making skills.
• Strong attention-to-detail and organizational skills.
• Must demonstrate proficiency in essential tasks and a willingness to learn.

Working Conditions

(S)he will be required to sit and stand for long periods of time. (S)he will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data.

About Prairie Farms – “Farmer Owned. Locally Produced. Since 1938.”

We are a farmer-owned cooperative. This means we are owned and operated by over 800+ farm families who are critical members of society. They have selflessly taken on the tremendous task of producing nutritious, high-quality milk for a growing population, which requires being on the job 24/7, 365 days a year.

We have represented American agriculture since our founding in 1938. Many of our dairy farms are operated by several generations of family members with roots dating back to the 1800s. On average, each farm milks around 120 cows and everyone pitches in to keep them happy and healthy - which means around-the-clock care!

Our Mission:

• To produce dairy products of the highest quality
• To conduct our business with professional integrity
• To exceed expectations of our customers and consumers
• To support our communities in a positive, sustainable manner
• To deliver exceptional patronage to our network of farm families
• To simply “do right” for our farm families, employees, and communities

EEO Statement

Prairie Farms Dairy, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position includes approximately 20% travel.

The following benefits may be available, depending on position:

Medical Insurance

Dental Insurance

Vision Insurance

401k

Thrift Incentive Plan

Long Term Disability

Short term Disability

Life Insurance

Prairie Farms Dairy, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.