Electronic Deposit Services Specialist at Allegacy Federal Credit Union – Winston Salem, North Carolina

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position is responsible for performing essential electronic deposit related tasks timely and accurately to drive member confidence and satisfaction.

Nature and Scope

The employee will respond to staff inquiries and complete maintenance requests related to ACH, wire transfers, instant payments and debit bank/transfer maintenance. This position will work closely with other team members to ensure that all daily responsibilities are completed in a timely manner ensuring compliance with procedures and regulations.

Specific Accountabilities

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members that is in alignment with our Brand Culture.
• Meet or exceed established service goals for handling internal phone calls and processing Service Desk requests.
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Process wires – business and consumer.
• Process ACH files, exceptions, and reclamations.
• Process paper payroll files.
• Work positive pay exceptions.
• Perform debit bank/transfers maintenance.
• Process and monitor instant payments.
• Proactively identify opportunities that drive process or product efficiencies.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Ability to conduct business in a professional manner, exercising personal discretion and independent judgment.
• Ability to handle multiple tasks simultaneously.
• Strong attention to detail.
• Strong communication, problem solving, and time management skills.
• Ability to learn new skills sets efficiently.
• Ability to work in a team environment with all levels of management, employees and members.
• Willingness to adjust schedule, including overtime, to ensure that all team tasks are completed within SLA’s.
• Proficient knowledge of Microsoft products, Word and Excel with the ability to create, manage, and modify spreadsheets.

Education and Experience

• High school diploma required.
• One to two years of customer service/operations experience.
• Knowledge of BSA and Deposit related regulations preferred.
• Financial Institution or Credit Union experience preferred.