Financial Counselor-Clinic at Powers Health – East Chicago, Indiana

Job Summary

POSITION: Financial Counselor – Clinic

219 Health Network - FQHC

LOCATION: East Chicago, IN

POSITION PURPOSE AND SUMMARY:

To assist patients in resolving the financial responsibility of their clinic charges through suitable payment arrangements and/or assistance applications. Meets with and assists patients with Sliding Scale Program applications, is an Insurance Navigator and Certified SHIP Counselor. Completes verification of insurance benefits and enters benefits into the hospital computer system.

EDUCATION/EXPERIENCE:

1. GED or High School Diploma Required

Strong experience in customer service required.

Previous experience in a hospital/physician office setting preferred.

Previous financial counseling experience preferred.

Certified Indiana Navigator training and certification preferred (or must obtain within first six months of employment).

Ability to discuss financial matters with patients.

Knowledge of insurance benefits; experience with insurance benefit verification

Knowledge of IN Medicaid programs desired.

Ability to speak and communicate in Spanish would be beneficial.

Strong written/verbal communication skills.

Basic level of proficiency with MS Outlook, Word and Excel. Must be proficient with a 10 key calculator, detail oriented with a good numeric aptitude and typing skills of 35 wpm with accuracy.

Excellent communication and interpersonal skills.

Ability to work independently and multi-task while working in a collaborative, team environment with a positive attitude.

Must be able to work in a fast-paced environment and work under deadlines.