SPECIALIST, PHARMACY REFILL at Pomona Valley Hospital Medical Center – POMONA, California

Job Description: For the Patient Access Center- Provides efficient, accurate, and effective customer focused communication services to enhance our patients’ experience. Answers telephone calls in a timely manner and when appropriate, screens and transfers calls, takes written messages and routes the message to appropriate location or individual. Properly documents the disposition and outcomes of all calls, following stated protocols. May complete outgoing calls or send written communications to patients. The Pharmacy Refill Specialist is responsible for ensuring that medication refill requests are reviewed and processed in a timely and accurate manner. The Pharmacy Refill center has a strict 72-hour turn around time. Review of patients EMR and other pharmacological resources will be used with each request to ensure appropriate refill authorization. The Pharmacy Refill Specialist will involve direct interface with group physicians, pharmacy providers and patients. May perform other duties as assigned.

Required Qualifications: Current valid registration as a Pharmacy Technician issued by the State of California High school diploma or equivalent. Minimum of 5 years experience in a Pharmacy setting. Experience using typical office systems including personal computers, telephones, scanners, copy machines, and using Microsoft Office and Outlook programs. Strong medication class knowledge and terminology.

Preferred Qualifications: College Pharmacy Technician Program. Active Nationally Certified Pharmacy Technician, CPhT. 5 years experience in a retail or other medical setting. Strong knowledge of retail operations and understanding of insurance billing.

Salary Range: $21.99 - $30.95