CSR at Seacoast Service Partners NA LLC – Fort Myers, Florida
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About This Position
Job Summary
We are seeking a highly motivated and organized Customer Service Representative (CSR) to join our plumbing team. The CSR is the first point of contact for customers and plays a vital role in providing exceptional customer service, scheduling appointments, and supporting daily operations
Key Responsibilities
· Answer inbound calls and respond to customer inquiries in a professional and courteous manner
· Schedule and confirm plumbing service appointments
· Dispatch technicians and coordinate daily job assignments
· Maintain accurate customer records in the system
· Handle billing questions and process payments as needed
· Resolve customer complaints or escalate to appropriate team members
· Follow up with customers post-service to ensure satisfaction
Qualifications
· High school diploma or equivalent
· 1+ years of experience in a customer service or administrative role (experience in a plumbing/HVAC or home services company a plus)
· Excellent verbal and written communication skills
· Strong organizational and multitasking abilities
· Proficient in Microsoft Office and service dispatch software (e.g., ServiceTitan, Housecall Pro, or similar)
· Ability to remain calm under pressure and manage high call volumes
Work Environment
Office-based with standard business hours (occasional weekends or evenings may be required)
Fast-paced and team-oriented
Benefits
· Competitive pay
· Health, dental, and vision insurance
· Paid time off and holidays
· Opportunities for growth and advancement
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Job Location
Job Location
This job is located in the Fort Myers, Florida, 33916-6547, United States region.