Client Care Specialist at Animal Outpatient Specialty Network – Boxborough, Massachusetts

Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone’s contribution is valued.

We are seeking a Customer Service Representative to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities:

• Energetic
• Positive
• Upbeat personality
• Takes initiative
• Commitment to the needs of the clinic
• Punctual
• Willingness to teach others and share ideas
• Openness to diversity
• Adaptability to change
• Accountable
• Able to see big picture
• Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude

Knowledge, Skills and Abilities (including but not limited to):

• Excellent client service skills
• Excellent phone skills
• Computer skill preferred
• Excellent communication skills
• Ability to work in a team-oriented environment and problem solve
• Organized, ability to take direction, ability to handle money accurately and honestly
• High level of attention to detail
• Possess sound decision making skills and ability to multi-task while working in a stressful environment

Duties (including but not limited to):

• Client service
• Answer phone calls
• Take accurate messages and book appointments
• Maintain charts and computer records
• Pharmacy and retail sales
• Marketing implementation
• Maintenance/housekeeping
• Financial responsibilities
• Process patient photos and dental charts

Education and Physical Requirements:

• High school diploma or equivalent required
• Must have experience working in the public (ie: restaurant, retail or service business)
• Experience in a veterinary hospital or doctor’s office is required
• Dependable attendance is required
• Must be able to lift 40 pounds
• The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day

Benefits:

• No weekends
• Paid vacation (full-time employees only)
• Paid holidays (full-time employees only)
• Competitive wages
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets