Quality Assurance Publishing Project Coordinator at JCTM, LLC – Charlotte, North Carolina

The Challenge:

The security, accuracy, accessibility, and auditability of official publications are essential to effective government operations. What if you could apply your quality assurance, publishing, and project coordination expertise to help the U.S. Coast Guard maintain compliant, high-volume directives and publications production in a fast-paced mission environment?

Build Your Career:

At JCTM we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth.

Challenging Projects:

As a Quality Assurance Publishing Project Coordinator with JCTM, you will play a critical role in supporting the U.S. Coast Guard Directives and Publications Division by ensuring high-quality publication production, lifecycle process compliance, and audit-ready documentation. This position requires strong experience applying internal controls, coordinating publication workflows, supporting plain language and accessibility objectives, and guiding stakeholders through structured publishing processes in a predominantly virtual Microsoft 365 environment.

Key Responsibilities:

• Lifecycle Publishing Quality Assurance: Serve as a control point for electronic publication production, ensuring publications move efficiently through review, editing, final checks, and release in accordance with Coast Guard policies and internal controls.
• Internal Controls and Compliance: Read, understand, and apply governing directives, correspondence, forms, print publishing, and Section 508 compliance requirements; document compliance review completion and support audit-readiness across the publication lifecycle.
• Publication Coordination: Liaise directly with Coast Guard sponsors, publication owners, and writers to guide them on templates, publication structure, sequencing, concurrence requirements, and publishing standards.
• Accessibility and Plain Language Review: Apply proofreading, grammar, spelling, plain language, and accessibility review practices, including basic remediation techniques such as alternative text and artifact compliance checks using Microsoft and Adobe tools.
• Pre-Publication Final Review: Perform and document final checklist activities prior to publication release, including verification of approvals, forms review, signatures, dates, release authority, prior-edition removal, and audit portfolio completeness.
• Agile Production Support: Participate in recurring scrum meetings, maintain status in assigned data trackers, and support prioritization of publications based on compliance deadlines, executive requirements, and audit considerations.
• Audit Portfolio Maintenance: Ensure meaningful lifecycle correspondence and required artifacts are retained in audit portfolios, assist with year-end completeness reviews, and support corrective follow-up where needed.
• Reporting and Metrics: Contribute to monthly progress reporting by documenting accomplishments, quality metrics, compliance checks, remediation activity, publication status, risks, and notable production issues.
• Database and Library Accuracy: Support accurate maintenance of publication metadata, coding, titles, search categorizations, and related Power App or SharePoint-based library records with strong attention to detail.

State-of-the-Art Technology:

Expand your expertise by working with Microsoft Office 365, SharePoint, Adobe Acrobat Pro, cloud-enabled collaboration platforms, publication tracking tools, and low-code/no-code business process environments that support modern publishing operations.

New Skills:

Collaborate with publishing, compliance, and operational stakeholders while strengthening your experience in government publishing controls, accessibility standards, audit documentation, workflow reporting, and enterprise publication lifecycle management.

Room to Grow:

You will have opportunities to grow your career and contribute to JCTM’s strategic goals through mentorship, customer engagement, process improvement initiatives, and increasing responsibility across quality assurance and publishing operations.

Work Location: This position is primarily remote from a U.S.-based work location, with occasional on-site support at U.S. Coast Guard Base NCR in Washington, DC, as mission requirements dictate.

You Have:

• Bachelor’s degree preferred in Information Technology, Policy, Administration, Library Science, Homeland Security, English, or a related discipline
• 5+ years of experience applying internal controls to lifecycle processes
• Demonstrated experience coordinating publication, documentation, or records-based workflows in a regulated environment
• Strong proficiency with Microsoft Office 365, Adobe Acrobat Pro or similar tools, and Microsoft SharePoint
• Experience performing quality review, proofreading, copyediting, or compliance validation for formal business or policy documents
• Working knowledge of Section 508 concepts, plain language principles, and basic accessibility remediation techniques
• Ability to communicate clearly and professionally with customers, sponsors, and internal stakeholders
• Experience documenting actions for audit, reporting, or traceability purposes
• Ability to manage multiple priorities in a high-volume production environment
• Strong attention to detail and commitment to positive customer service outcomes

Nice to Haves:

• Experience supporting military, DHS, Coast Guard, or other federal publishing environments
• Experience with Microsoft Power Platform, including Power Apps
• Familiarity with directives systems, forms management, correspondence manuals, or publication libraries
• Experience supporting audit portfolios, internal controls testing, or records retention activities
• Experience participating in agile scrum-style workflow meetings

Clearance:

No clearance is required, however applicants selected will be subject to a background investigation and must be able to safeguard sensitive information.

Equal Opportunity Employer Statement:

JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.