Front Desk Receptionist - California Institute of Integral Studies at California Institute of Integral Studies – San Francisco, California

POSITION SUMMARY

The Front Desk Receptionist serves as the primary point of contact for the CIIS community and visitors. This role operates the main telephone system, greets guests, and directs individuals to the appropriate departments or staff members. The position requires professionalism, efficiency, and strong customer service skills while maintaining a welcoming and courteous environment for students, faculty, staff, and external visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate the main telephone console and respond to incoming calls.
• Greet visitors and direct them to the appropriate person, department, or office.
• Receive and sign for packages, mail deliveries, and photocopies; notify recipients of deliveries.
• Sort incoming and outgoing mail and assist with general clerical duties for Operations.
• Maintain and organize the front desk area, including first aid kits and lost and found items.
• Distribute faxes and internal mail to faculty and staff mailboxes.
• Restock office supplies and copier paper as needed.
• Maintain awareness of institutional updates to provide accurate information to the CIIS community.
• Work collaboratively with departments across the university to provide efficient service.
• Follow emergency procedures and communicate urgent information to appropriate personnel or emergency services when necessary.
• Report any observed or reported safety concerns or incidents to the Clery Team and Facilities and Business Operations.

MINIMUM QUALIFICATIONS

• Previous experience in customer service, reception, or administrative support.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and email systems.
• Ability to maintain professionalism and confidentiality in a public-facing role.
• Ability to manage multiple tasks and prioritize responsibilities effectively.

ENVIRONMENTAL DEMANDS

This position operates in a collaborative campus environment with frequent interaction with students, faculty, staff, and visitors. The role requires the ability to manage multiple tasks in a busy front desk setting with regular interruptions.

PHYSICAL ABILITIES

Ability to sit and work at a desk for extended periods of time.
Ability to lift and move packages, office supplies, or equipment when necessary.
Ability to reach, bend, and move around the front desk and office areas as needed.

LOCATION

On-campus position located at the CIIS campus in San Francisco, CA.

Schedule: Monday-Friday, 8:00 AM - 4:00 PM.

WAGES AND BENEFITS

Hourly Rate: $22.00 - $23.00 per hour

NOTES TO CANDIDATE

• Working Conditions Duties are primarily performed in an office environment at a desk or computer terminal, typically Monday through Friday.
• Background Check Due to the sensitivity and requirements of this position, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
• Visa Sponsorship Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
• Relocation Assistance This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

At the California Institute of Integral Studies (CIIS), we are dedicated to fostering a culture of inclusion and belonging, guided by our Seven Commitments. We value the diverse experiences, perspectives, and identities within our community and strive to create and maintain environments that are inclusive, equitable, accessible, and welcoming for all.

As an Equal Opportunity Employer we are committed to providing an open, fair, and non-discriminatory environment for all individuals, in accordance with all applicable federal, state, and local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and other terms and conditions of employment.

CIIS actively seeks to recruit and retain individuals who bring a broad range of cultural backgrounds, languages, and life experiences that enhance our institutional mission and values.