Travel Customer Representative - Remote at Destination Knot – Baltimore, Maryland

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are committed to exceptional client care, professional training, and creating memorable travel experiences. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.

We are looking for a Travel Customer Representative to join our team. In this role, you will assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences.

Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities

Deliver professional customer service through phone, email, and online platforms

Research, prepare, and present travel options that align with client preferences

Assist with reservations, booking confirmations, and itinerary management

Maintain accurate records and follow up with clients to ensure satisfaction

Stay informed about industry updates, promotions, and supplier resources

Collaborate with team members to ensure seamless client experiences

Prior experience in customer service, travel, or hospitality preferred

Excellent verbal and written communication skills

Ability to multitask and manage multiple client needs simultaneously

Comfortable working in a fully remote setting with minimal supervision

Strong problem-solving and follow-up skills

Proficiency with email, online forms, and booking tools

Must be 18+ with a reliable computer and internet connection

Passion for travel and helping others plan memorable experiences

Flexible, remote work schedule

Training and ongoing professional development

A supportive and positive team culture

Access to exclusive travel industry tools and resources

Opportunities for incentive-based earnings and travel perks

This is a remote position offering flexibility, growth opportunities, and the chance to work in a dynamic, rewarding travel agency environment.