Retauant/Retail Manager at Margaritaville – Key West, Florida

Job Overview: Responsible for the operation of the merchandise department and maintaining the the day-to day operations of the venue. Ensures the department achieves revenue plans while delivering optimal guest experience by supervising the hourly staff and performing the following duties:

Position Description:

• Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan.

• Fully functional in all processes and positions within the retail and restaurant.

• Responsible for leading front-of-house restaurant and retail operations.

• Ensures that all productivity and quality standards are maintained.

• Notifies buyers of low inventory and recommends new inventory.

• Responsible for nightly cash outs and closing duties of staff members and walk through of venue.

• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.

• Implement inventory controls to manage retail shrinkage and swelling.

• Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products.

• Motivates staff members and ensures they are focused on service that exceeds guest expectations and upholds brand values.

• Provides Staff Members with sales goals tied to revenue plan.

• Consistently maintains the merchandise and visual plan.

• Maintains venue to standards including stocking, cleaning, folding, etc.

• Conducts meetings with staff at regular intervals.

• Responsible for ensuring overall guest and Staff Member satisfaction.

• Responsible for labor control and assigning duties to Staff Members.

• Accountable for the development, coaching, performance appraisals, and mentoring of Staff Members.

• Ensures accurate completion of Staff Member schedules in accordance with forecasted business volume.

• Anticipates and recommends employment needs.

• Assists management in training new Staff Members.

• Prepare and perform all aspects of quarterly inventories.

• Establishes and maintains procedures to safeguard merchandise.

• Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency.

• Adheres to responsible alcohol service established by company policy.

• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.

• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills/Experience:

• Minimum of three years Retail Sales and/or Restaurant Operations experience required

• One to two years supervisory experience; or equivalent combination of education and experience

• Excellent written and verbal communication skills

• Ability to interact professionally with other departments and outside contacts

• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision

• Excellent judgment and decision making abilities

• Basic computer skills, Word, Excel, and Outlook

Educational Requirements:

• High school degree or GED required

• Associates or Bachelor’s degree from college or university preferred in retail management or business

Other:

• This position will have limited travel, up to 20% of the time. Travel will be required for training and other functional business purposes.

The characteristics described here are representative of these that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Must be able to work in a fast-paced, high energy, and physically demanding environment.

• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.

• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.

• Feeling or grasping objects of different size and shape.

• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.

• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.

• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.

• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)

• Hearing sounds at normal speaking levels with or without correction.

• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Work Environment:

• Exposed to weather conditions and prevalent temperature changes.

• Subject to moderate to high ambient noise levels.

• Frequently required to function in narrow aisles or passageways.

• Hazards include, but are not limited to, cuts from broken glass and metal cans, slipping, and tripping.

• Frequently required to wash hands.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, and guests.

• Expressing or exchanging ideas or instructions by the spoken word.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, suing whole numbers, common fraction, and decimals.