Senior Field Service Technical Manager at JDC Power Systems Inc – Hackettstown, New Jersey

Senior Field Service Technical Manager is responsible for efforts to support the overall execution of the strategy for the Company's business by functioning as technical expert of new and existing technology, procedures and equipment uses related to critical power systems. This role will include support to develop, improve, validate and grow all technical facets of each division with the firm and as needed for external clients. This role also includes providing remote and on-site engineering support in securing work, technical guidance to team members, scope clarification, and ensuring customer satisfaction to drive growth and profitability. The Employee shall dedicate the entirety of their work time to the Company.

The Employee’s primary responsibilities will reside within the Field Service division, with extensive participation in Aftermarket projects, Engineering execution and technical support of internal and client training program development and ongoing enhancement. Given the interconnected nature of the Company’s operations, the Employee shall support interdivisional initiatives and collaborate across departments to leverage shared expertise, drive efficiency, train team members and foster overall business growth.

Responsibilities and Duties:

Ensure all work is performed safely and professionally in compliance with applicable laws, codes, standards, and best industry practices.

Serve as a senior technical leader, providing direct field execution and technical oversight of field service personnel.

Lead and support hiring, onboarding, mentoring, and technical development of technicians, engineers, and interns.

Collaborate closely with Engineering, Aftermarket, Retrofit, Field Services, and

Training teams to align standards, procedures, and execution.

Develop, refine, and standardize technical processes, SOPs, MOPs, EOPs, safety standards, and testing methodologies.

Support and assist the Training Team in developing instructional materials, syllabus content, and subject matter expertise for internal and customer-facing technical and safety training programs.

Deliver on-site customer training for new installations, retrofit projects, and system operation and maintenance practices.

Conduct site assessments for retrofit, repair, and replacement projects; collaborate with Engineering on scope definition and BOM development.

Interface with existing and prospective customers to assess needs, develop scopes of work, and establish pricing strategies.

Draft technical proposals for retrofit, repair, maintenance, and training projects.

Identify opportunities for new projects, recurring maintenance programs, and customer training contracts.

Establish project scope and assist with pricing to secure recurring service, maintenance, and training agreements.

Generate detailed test plans, field reports, and documentation for internal and customer use.

Operate with accountability and urgency to meet project schedules, budgets, and customer expectations.

Required Skills:

Education:
Technical Engineering Degree (Electrical Engineering or related technical discipline preferred).

Experience:
15+ years of experience developing:
Technical proposal
Standard Operating Procedures (SOPs)
Methods of Procedures (MOPs)
Emergency Operating Procedures (EOPs)
Safety standards and test reports
15+ years of experience working safely with live electrical power systems, including:
Lock-Out / Tag-Out (LOTO) protocols
Troubleshooting and testing

Retrofit and repair of critical electrical infrastructure
Extensive experience supporting mission-critical and high-reliability electrical environments.

Skills and Competencies:
Strong commitment to safety-first culture with instructional-level knowledge of electrical safety regulations, national and local codes, and industry best practices.

Demonstrated ability to lead technical teams while maintaining hands-on field involvement.

Proven capability to plan, execute, and oversee testing, maintenance, retrofit, and repair of critical electrical systems.

Strong interpersonal and communication skills with the ability to build long-term customer and partner relationships.

Ability to propose, plan, and manage customer-centric service offerings and maintenance programs.

Excellent technical writing and documentation skills.

Strong collaboration skills across engineering, operations, and training functions.

Other Requirements:
Willingness and ability to perform field work, site visits, and on-site customer training.

Ability to manage multiple concurrent projects across regions.

Comfortable working in live, high-risk electrical environments while enforcing strict safety compliance.

Strong organizational skills to balance technical execution, leadership, and customer engagement.

Basic ERP system proficiency; NetSuite experience preferred.

Extra Competencies:
Advanced software proficiency include:
Siemens TIA Portal
Doble Protection Suite
Siemens PowerConfig
Proneta
Schneider ION Setup
SEL acSELerator QuickSet
Kepware

AutoCAD and Fusion 360
Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).

Ability to mentor and elevate technical standards across the organization.

Strong customer-facing presence with the ability to translate technical complexity into clear operational guidance.

Strategic mindset for identifying growth opportunities, improving service offerings, and scaling technical capability.

Location: Remote/On-site Hackettstown, NJ location

Travel Requirements:
Travel may be required monthly to both customer sites and internal field service locations across the country.

JDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law.

JDC Power Systems, LLC believes that supporting a respectful and inclusive workplace is critical to our success. JDC Power Systems, LLC is committed to making our application process accessible to all applicants and will provide reasonable accommodations upon request as required.