Referral Clerk at Carolina Health Specialists – Myrtle Beach, South Carolina

REFERRAL CLERK needed part time for busy medical practice in Myrtle Beach. Remote position. Must have excellent computer and customer service skills. Hours are MON.-THURS. 7:45AM-5:15PM. No nights or weekends! Excellent pay and benefits including paid holidays, PTO and sick time, medical, dental, vision, short-term and long-term disability, company paid life insurance, employee assistance program, pre-paid legal, identity theft, and 401k offered.

GENERAL SUMMARY OF DUTIES: Works with physicians and nurses to ensure smooth workflow in scheduling of patient appointments and procedures.

SUPERVISION RECEIVED: Team Leader/Operations Manager

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provide any necessary instructions/directions.
2. Completes necessary paperwork such as referral forms, authorization forms.
3. Uses computer system to generate information necessary for scheduling appointments.
4. Good organizational and record keeping skills, legible handwriting.
5. Maintains clean, orderly waiting area including work area.
6. Answers phones in pleasant manner and deals with customer needs expeditiously.
7. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, and scheduling laboratory work as directed.

KNOWLEDGE:

1. Knowledge of reception tasks, clinic policies/procedures, paper work.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Knowledge of Athena Net

SKILLS:

1. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
2. Skill in customer service principles by creating a pleasant waiting room atmosphere.

EDUCATION: High school diploma or GED.

EXPERIENCE: Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS: 50 wpm typing skill preferred.

ABILITIES:

1. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
2. Ability to organize and prioritize tasks effectively.
3. Ability to read, understand and follow oral written instructions.
4. Ability to Multi-task.

ENVIRONMENTAL/WORKING CONDITIONS: Office setting, well-ventilated and well lighted.

PHYSICAL DEMANDS: Sitting for 7-8 hours/day. Require eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Candidate must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.