Customer Service Representative at Idaho Housing and Finance Association – Boise, Idaho

Join Our Team!

We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.

Key Responsibilities:

• Provide accurate information and assistance to borrowers in regard to their home loans
• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
• Document customer interactions and update account information accurately in the system
• Maintain the highest level of confidentiality and security when handling client information
• Follow company policies and procedures to ensure compliance and quality standards
• Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Skills and Qualifications:

- High school diploma or equivalent; additional education or training in finance or customer service is a plus

- Proven experience in customer service, preferably in a call center or financial services environment

- Excellent verbal and written communication skills

- Strong problem-solving abilities and attention to detail

- Ability to handle difficult situations with patience and professionalism

- Proficiency with computer systems and customer relationship management (CRM) software

- Ability to work in a fast-paced environment and manage multiple tasks effectively

Join our team and be part of a supportive culture that values growth, integrity, and customer focus. We offer competitive benefits, ongoing training, and opportunities for career advancement in a thriving organization dedicated to excellence in mortgage loan servicing.

• High school diploma or equivalent
• Strong customer service and communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with mortgage terminology and processes is a plus
• Bilingual in Spanish preferred