Shift Supervisor at Pack Brothers Hospitality – Suffolk, Virginia

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all guests by coordinating with management and staff to ensure and maintain a steady flow of business between them. Assist with staff management, administrative tasks, and cash management, including bank deposits, shift payouts, and safe reconciliation. The Assistant Manager position is also responsible for minimal oversight of small on-site hotel, minimal marina responsibilities, and building cleanliness and maintenance.

Primary

o Promote, work, and act in a manner that positively reflects on the Company at all times, using superb customer service

o Assist the General Manager in overseeing daily operations and ensuring efficient functioning of the business

o Provide excellent customer service and phone etiquette to address customer inquiries and concerns

o Calculate nightly deposits, handle wait-staff cashouts, and ensure the correct balance in the safe daily

o Count and maintain balances of cash drawers and safe

o Learn and maintain knowledge of vendor delivery schedule, and upon deliveries, check invoices to verify all ordered products have been delivered in good condition

o Help maintain stock levels for FOH service and retail items, as well as proper display

o Utilize math and accounting skills to handle cash transactions and reconcile daily sales

o Demonstrate organizational skills to keep track of important documents and files, as well as email

o Manage time efficiently to prioritize tasks and meet deadlines for yourself and staff

Supplemental

Work any FOH position as needed