Learner Engagement Advisor at Twin Group – Southwark, England

Learner Engagement Advisor
Fixed-term, 0-Hour ad-hoc contract
£13.00 per hour, plus holiday pay
Southwark

Working with the Contract Manager and key stakeholders, assisting in delivering the contract outcomes, which are primarily employment-focused; Ensuring that appropriate activity is undertaken with each customer to achieve sign-ups, course enrolments and job outcome targets.
This role will include developing relationships with JCPs, sourcing vacancies and customer referrals, matching current caseload to vacancies, and supporting customers following their employment to ensure sustained outcomes are maintained.

Key Responsibilities:

• Establish rapport and build supportive but challenging relationships with Jobcentres, referral partners, clients, and customers.
• Recruit participants and efficiently complete all customer sign-up paperwork.
• Address personal and contextual barriers to employment; implement action plans; provide challenges, advice, and guidance to build confidence and employability.
• Deliver direct employment support, including:
  • Job search guidance
  • CV writing and application support
  • Soft skills and motivational sessions (hospitality, retail, tourism focus)
• Liaise with employers to source vacancies, arrange interviews, and secure job outcomes.
• Support customers in tailoring CVs and applications to match employer requirements.
• Work towards and achieve agreed job start and job outcome targets.
• Account management of client relationships, delivering to agreed specifications.
• Identify, structure, and recommend recruitment/training solutions to meet employer and customer needs.
• Develop networks with stakeholders, including employers, Jobcentre teams, local authorities, and training providers.
• Source and manage referral routes, ensuring consistent sign-ups.
• Maintain accurate customer records and paperwork in line with quality standards.
• Support continuous improvement and adapt to the company's business needs.

Skills & Experience:

• Proven experience in employer engagement, business development, recruitment, or a related field. With strong interpersonal and communication skills.
• Target-driven with the ability to work under pressure to meet individual and team KPIs.
• Good understanding of employment support programmes and barriers to employment.
• Proficient in using IT systems, including Microsoft Office and CRM databases.
• A positive, can-do attitude with a commitment to supporting others to succeed.

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

Benefits: Career development opportunities, plus more.

The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme
You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579