Surgical Scheduler at Grider Support Services LLC – Buffalo, New York

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a meticulous and organized individual to join our team as a Surgical Scheduler. The primary responsibility of this role is to ensure all necessary tasks are completed leading up to patient procedures, surgeries, and follow-up testing. This position plays a crucial role in coordinating and facilitating healthcare services to ensure optimal patient care and satisfaction.

📍 Location:462 Grider Street Buffalo, NY
🏥 Department: Specialty Practice
🕒 Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM (no more 13 hour days, overnights, or working holidays!)

Job Duties

• Schedule hospital or office-based procedures, surgeries and follow up testing
• Complete prior authorizations and verify insurance
• Provide patients and facilities with applicable instructions, forms and consents and ensure all pre-testing is completed
• Ensure patients have proper medical clearance and completion of assessment for advanced directive, including DNR when applicable
• Schedule standby or supplemental Providers for procedures and surgeries, if applicable
• Coordinate any special equipment and pharmaceutical needs with vendor representatives and facility or department manager
• Provide assistance to patients and their families in regards to preparing for surgery or procedure by answering questions and addressing concerns
• Manage incoming mail and fax documents in accordance with company policy and process medical record requests
• Process lab and testing orders as directed by Providers
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits: We offer a competitive salary and benefits package. The hiring range is between $21.00-$23.00* per year/hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• Experience with prior authorizations and surgery scheduling, required
• 1-2 years of experience in a medical office setting, required

Skills & Competencies:

• Proficiency in Electronic Medical Records (EMR) and other healthcare technology
• Strong organizational and time management skills with the ability to manage multiple schedules and prioritize tasks
• Excellent interpersonal skills to interact with patients, surgeons, and other healthcare team members
• Knowledge of medical terminology, surgical procedures, and preoperative and post operative instructions

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.