Unit Coordinator - North 5 (Psych) at Emerson Hospital – Concord, Massachusetts

Be the connection that keeps care running smoothly.

As a Unit Coordinator on our Behavioral Health team, you will play a vital role in supporting daily operations and ensuring seamless communication between patients, families, and clinical staff. This is a great opportunity for someone who thrives in a fast-paced healthcare environment and enjoys being at the center of a collaborative care team.

In this role, you will provide essential administrative and coordination support by:

• Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families

• Managing phone calls, messages, and inquiries with professionalism and efficiency

• Supporting daily unit operations, including scheduling, documentation, and coordination tasks

• Performing accurate data entry and maintaining organized records

• Assisting clinical staff with administrative needs to support patient care delivery

• Ensuring clear and timely communication across the interdisciplinary team

• Maintaining patient confidentiality and adhering to all hospital policies and procedures

You will report to the Director of Behavioral Health Nursing or their designee.

• High School diploma preferred

• Previous secretarial or administrative experience required

• Demonstrated computer and word processing skills required

• CPI (Crisis Prevention Intervention) certification required within 30 days of hire

• Strong interpersonal and customer service skills

• Professional telephone etiquette

• Excellent organizational and multitasking abilities

• Accurate data entry and attention to detail

• Proficiency with computer systems and office software

• Ability to maintain strict confidentiality

• Strong written and verbal communication skills in English

• Be part of a collaborative behavioral health team

• Play a key role in supporting patient care behind the scenes

• Work in a dynamic, fast-paced healthcare environment

• Gain valuable experience in hospital operations and behavioral health services