Revenue Operations Coordinator at Blue Acorn iCi

The Revenue Operations Coordinator is a highly organized, detail-oriented role focused on supporting the operational effectiveness of the sales organization. This position plays a critical role in maintaining Salesforce data integrity, supporting sales reporting and forecasting, coordinating contract workflows, and ensuring internal sales processes run smoothly.

The Revenue Operations Coordinator partners closely with the Director of Sales Operations, sales leadership, account teams, and delivery stakeholders to support pipeline management, sales execution, and client engagement activities. This role is primarily internal-facing with limited client interaction and is ideal for someone who thrives in a structured, process-driven environment.

Core Responsibilities

Sales Operations & Salesforce Administration (50–55%)

• Support the day-to-day administration, maintenance, and improvement of the Salesforce CRM environment

• Review Salesforce opportunities, accounts, and reports for accuracy, completeness, and proper stage progression

• Monitor Salesforce notifications and follow up with opportunity owners to ensure required updates are completed

• Maintain opportunity hygiene to support accurate forecasting, pipeline visibility, and leadership reporting

• Generate and distribute weekly sales reports, dashboards, and ad hoc analyses for sales and executive meetings

• Troubleshoot Salesforce issues and escalate or recommend enhancements as needed

• Support sales forecasting, pipeline reviews, and data audits

Sales Administration & Contract Support (30–35%)

• Assist with drafting, coordinating, and processing Statements of Work (SOWs), Change Requests, and contract amendments

• Manage internal contract workflows, including reviews, approvals, and document routing

• Ensure all contracts and legal documents are properly stored, tracked, and archived

• Coordinate logistics for internal sales meetings, pipeline reviews, and leadership syncs

• Support sales teams with proposal preparation, document formatting, and submission coordination

• Maintain accurate records of contract status, renewals, and key milestones

Process Documentation & Enablement (10–15%)

• Maintain and update the sales playbook and sales operations user guide

• Assist in documenting, improving, and scaling sales processes to increase efficiency and adoption

• Support onboarding of new sales team members by providing training materials and Salesforce guidance

• Partner with sales operations leadership to identify process gaps and recommend improvements

Client & Project Support (5–10%)

• Provide administrative and operational support during project kickoffs, discovery sessions, and major milestones

• Assist account and delivery teams with scheduling, documentation, and follow-up activities

• Maintain a working knowledge of Blue Acorn iCi offerings to effectively support internal teams

Qualifications

• Bachelor’s degree in business, marketing, or a related field

• 1–3 years of experience in sales operations, sales coordination, account support, or a similar role

• Experience in a professional services, agency, or consulting environment preferred

• Hands-on experience with Salesforce CRM required

• Strong attention to detail and ability to manage multiple priorities simultaneously

• Excellent organizational, communication, and follow-up skills

• Comfortable working cross-functionally with sales, delivery, finance, and leadership teams

• Knowledge of eCommerce and digital services preferred
  

Bonus Experience:

• Adobe Commerce, Salesforce Commerce Cloud

• Adobe Experience Manager (AEM) or other CMS platforms

Travel Requirements

This position is fully remote; occasional travel may be required for internal meetings or company events.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.