Training Specialist at EagleView – Rochester, New York

Eagleview
Locations: Rochester, New York
Categories: Sales and Marketing
Job Type: Regular Full-Time
Work Type: Remote
Req ID: 2754
Job Description About Us

Eagleview® is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview

EagleView, the leader in aerial imagery, is seeking a Training Specialist to join our Customer Success team. This individual will be responsible for delivering training to external and internal clients on our applications via virtual and in-person methods. Ideal candidates will be lifelong learners with a passion for teaching, strong technical aptitude, and excellent presentation skills. This is a great opportunity to work in a fast-paced, team-oriented environment where innovation and personal development are top priorities.

Responsibilities

• Deliver virtual instructor-led training (planned, custom tailored, and ad-hoc).
• Deliver on-location instructor-led training (planned, custom tailored, and ad-hoc).
• Create and document new training content for general webinars and new products.
• Provide clients with consultative assistance and suggest best practices for account management.
• Provide customer technical and consultative support for installation, implementation, deployment integration, and troubleshooting.
• Assist with scheduling and coordinating training.
• Review new releases of applications, testing for functionality and user experience.
• Assist in creating/updating customer and internal documentation.
• Translate and communicate customer technical and workflow requirements to internal stakeholders.
• Channel customer feedback on existing products for future product development.

Qualifications

• High School Diploma or GED
• Strong presentation skills with the ability to translate complex concepts for learners at all levels
• Technical aptitude and experience supporting technical products or software
• Exceptional customer relationship and consultative skills
• Ability to manage competing tasks and shifting priorities
• Willingness to travel up to 10% - via plane or car
• Valid Driver’s License with clean driving record and ability to rent vehicles

Preferred Skills & Experience:

• College degree in Education or Instructional Design
• Experience with GIS software like ArcGIS
• Proficient with Microsoft applications including PowerPoint, SharePoint and Outlook
• Background in adult learning methodologies or corporate training
• Experience delivering training via virtual platforms
• Strong organizational skills
• Familiarity with EagleView products or similar software in property insurance, energy, construction, or government sectors

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

EEO Statement

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a remote role with a compensation range of $22-$29/hr

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.