Product Support Specialist I at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Support Specialist I in the United States.

This role offers an exciting opportunity to join a dynamic, fast-paced environment providing exceptional support to industry professionals using a leading SaaS platform. As a Product Support Specialist I, you will serve as the first point of contact for clients, assisting with software functionality, subscriptions, and marketing-related inquiries. You’ll help customers maximize their platform usage, provide guidance on campaigns, and deliver an outstanding client experience. This position emphasizes relationship-building, problem-solving, and technical aptitude, with the chance to contribute to customer retention, engagement, and satisfaction. You’ll work collaboratively with cross-functional teams and gain exposure to business operations while building your career in a supportive, growth-oriented environment.

• Respond promptly to inbound messages and calls from clients, delivering high-quality, professional support.

• Assist customers with software functionality, subscription questions, and managing ad campaigns or profiles.

• Serve as the first line of defense for membership inquiries, cancellations, upgrades, and renewals.

• Provide guidance and training to customers via virtual meetings to enhance software engagement.

• Escalate complex cases to appropriate internal teams, ensuring timely resolution.

• Maintain key performance metrics, including case resolution, customer satisfaction, and engagement levels.

• Contribute to a positive team environment, embodying company culture and supporting continuous improvement initiatives.

Requirements:

• 6 months to 2 years of technical or subscription-based support experience.

• Strong customer service orientation with a focus on retention and software adoption.

• Excellent written and verbal communication skills.

• Strong listening and problem-solving abilities to identify and resolve client concerns.

• Tech-savvy, comfortable using virtual platforms and troubleshooting technical issues.

• Highly organized, able to manage high volumes of requests efficiently.

• Team-oriented mindset with attention to detail and a proactive approach.

Benefits:

• Competitive hourly pay: $22.83/hr for CA, WA, OR; $20.55/hr for other locations, plus variable target bonus.

• Paid Time Off (PTO) and parental leave programs.

• Medical, dental, and vision insurance coverage.

• Home internet stipend.

• 401(k) retirement savings plan and Flexible Spending Accounts (FSA).

• Professional development reimbursement opportunities.

• Employee Assistance Program (EAP) and wellness programs.

• Inclusive and supportive work environment that values diversity and growth.