Account Manager at Trawick International Inc – Coral Gables, Florida
Trawick International Inc
Coral Gables, Florida, 33146, United States
Posted on
Updated on
Salary:$40000Job Function:Sales
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About This Position
Deliver personalized service and support to producers, providers and policyholders; assumes a proactive approach to delivering exceptional support and service by contacting producers to resolve issues before they escalate. Identifies and resolves member claims and policy questions, concerns or complaints with a sense of urgency to ensure customer satisfaction.
Principle Tasks
- Respond to all incoming communication (calls and emails) from agents and members and providers
- Resolve questions or issues regarding claims, premium payments, new applications, commissions, appeals, etc
- Ensure that cases are followed up on and completed withing adequate turn- around time
- Be a liaison between agents, clients and different internal departments
- Route any issues to the corresponding department, as well as follow up and issue official response to agent/client
- Attend to customers to resolve complaints
Qualifications:
- Excellent skills for communicating and relating with both staff members and customers
- Good interpersonal skills
- Ability to Multitask
- Have good temperate to handle disputes and emergencies
- Must be result oriented
- Language: Portuguese, Spanish, and English.
- Location: Remote
- Travel: Not specified
- Position: Hourly
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Job Location
Coral Gables, Florida, 33146, United States
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Job Location
This job is located in the Coral Gables, Florida, 33146, United States region.
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