Customer Service Representative (Healthcare/Telehealth) at Wing Assistant – Manila

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Industry: Healthcare / Telehealth Weight Loss Treatment

Location & Time Zone: United States (operates on Pacific Time)

The client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.

The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.

1. Perform accurate data entry, including completing intake forms and scheduling appointments

2. Contact patients to obtain missing information or request additional documentation

3. Upload patient information to the RX portal and coordinate medication submissions

4. Share shipment tracking numbers with patients once medications are dispatched

5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries

6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams

7. Ad hoc tasks

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive & confident with keen attention to details

Able to work on a graveyard shift

(Client is willing to train)

Monday.com (CRM)

RX Portal

FedEx Tracking System

USB Headset with Noise Cancellation feature

Working Webcam

Computer with at least 1.8 GHz processor and at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps cable connection

Backup Internet Service Speed: at least 10 Mbps

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Schedule: 8:00 AM - 5:00 PM PST

Location: This is a remote job

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

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