Customer Service Clerk II/Full-Time at City of Chesapeake Human Resources – Chesapeake, Virginia
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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About This Position
Working Title of Vacant PositionCustomer Service Clerk II/Full-Time
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: CITY TREASURER
Division: TREASURER
Requisition Number: 2026155
Number of hours worked per week: 40
Work Schedule: Monday-Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. | N = Never
Work Site Location: Chesapeake, Virginia
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
Required Qualifications:
Job Open Date: 03/27/2026
Job Close Date: 04/10/2026
Special Instructions to Applicants:
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: CITY TREASURER
Division: TREASURER
Requisition Number: 2026155
Number of hours worked per week: 40
Work Schedule: Monday-Friday 8 am – 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. | N = Never
Work Site Location: Chesapeake, Virginia
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
Min Pay $35,136 – Max Pay $57,955
Job Description:
The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.
- Evaluates problems to assist with the determination of account resolutions.
- Responds to inquiries in person or by phone in assigned area
- Processes related information such as work orders, bills, or payments.
- Handles different documentation such as incoming mail or correspondence.
- Prepares and maintains various reports and records.
- Enters, updates, and/or edits data into computer system.
- Accesses available sources of information to answer inquiries.
- Performs related tasks as necessary such as balancing simple account information or cash drawers.
- Performs other related duties as assigned.
Required Qualifications:
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Job Open Date: 03/27/2026
Job Close Date: 04/10/2026
Special Instructions to Applicants:
The City of Chesapeake’s Department of Human Resources is serving as an advertising agent for this vacancy. Screening and selection will be handled by the office of the Treasurer.
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Job Location
Chesapeake, Virginia, 23322, United States
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