Assistant, Guest Services at National Audubon Society – Dayton, Ohio
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About This Position
Full time
Requisition ID: JR1090
About Audubon
The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety.
Position Summary:
The Aullwood - Assistant, Guest Services will provide customer service to visitors and maintain the Gift Shop, Nature Center and Farm Discovery Center for the public. They will work to ensure visitors feel welcomed, engaged, and are energized with a greater understanding of local, regional and hemispheric conservation issues through Audubon’s mission. This is a full-time position that covers the farm, and the center, and includes weekday, weekend, and holiday shifts.
This position is classified as on-site based at Ohio Aullwood Center and Farm in Dayton.
Compensation:
$19.00 - $20.00 / hour
Essential Functions
Greet members and visitors and take admission for Aullwood property.
Orient visitors to the Aullwood property.
Provide exceptional customer service.
Answer visitor questions and inform them of current Aullwood events and activities.
Perform light housekeeping, ensuring the reception, lobby areas and classrooms are neat and organized.
Answer phone calls and operate the front desk, including maintaining brochures, newsletters, etc.
Inform visitors of Aullwood policies/rules.
Sell, promote, stock, and assist with inventory of Aullwood Farm products and Nature Store merchandise at the Nature Store & Gift Shop and the Farm Kiosk.
Assist with special events.
Sell Aullwood memberships.
Open and close building to the public.
Check restrooms to ensure they are fully stocked with supplies and tidy.
Assist staff when needed with small projects.
Assist with animal feeding.
Serve in other capacities as needed to assist with Aullwood operations.
Maintains and fosters culture of safety.
Other job-related duties as assigned.
Qualifications and Experience:
High School diploma and 0-1 years of experience required. An equivalent combination of education and experience will also be considered.
Excellent customer service skills and thorough relationship strengthening skills.
Excellent communication skills and welcoming demeanor.
Must be eager to learn and share knowledge with others.
Self-motivated, dedicated to accomplishing tasks, able to take the initiative and resolve problems.
Must be people-oriented, work well in a team and professionally represent Audubon to the public and volunteers.
Able to follow directions and have a strong desire to work autonomously.
Previous experience operating a cash register and/or point of sale system a plus.
Computer experience and high comfort level with technology, including the use of Outlook and web-based systems and applications.
Passion for conservation and interest in nature strongly preferred.
Must possess a valid driver’s license.
Must be able to lift up to 35 pounds; stand for long periods of time, bend, stoop, kneel, climb on stepladders; with or without accommodation.
Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
Experience fostering inclusive and collaborative work environments is valued.
National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.
Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.
Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.
Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.
Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.
Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.
EEO Statement
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.
Accessibility Statement
The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at