IT Support Intern at Connors & Associates – Canonsburg, Pennsylvania

Position Summary

The IT Intern will support the IT team in daily operations with a focus on secure endpoint management, user support, and IT process improvement. This role provides hands-on experience in device provisioning, Microsoft 365 and Intune administration, troubleshooting, documentation, and cybersecurity best practices. The intern will assist with maintaining a secure and efficient technology environment for end users while gaining exposure to modern IT operations, identity and access management, endpoint security, and compliance-focused processes.

This position is ideal for someone looking to build practical experience in IT support while developing a stronger foundation in cybersecurity, systems administration, and cloud-based device management.

Duties and responsibilities

Endpoint Deployment, Configuration, and Support

• Assist with deploying, configuring, and supporting company laptops, mobile devices, and other endpoints.
• Help enroll and manage devices in Microsoft Intune and Windows Autopilot.
• Support application installation, system configuration, and secure device setup for new and existing users.
• Assist with troubleshooting device performance, login, and application issues.
• Help ensure devices meet company security and compliance standards, including encryption, patching, and required software deployment.

Security Operations and Administration

• Support the IT team in maintaining and improving endpoint security controls.
• Assist with monitoring security tools and alerts, including endpoint monitoring and logging platforms.
• Help investigate, document, and escalate suspicious activity, policy violations, or security-related issues.
• Assist with account provisioning, deprovisioning, access reviews, and general identity and access management tasks.
• Support implementation and verification of security controls such as MFA, device compliance policies, least-privilege access, and secure configuration standards.
• Help maintain accurate records that support audit readiness and security initiatives.

User Support and Service Delivery

• Provide first-line technical support for hardware, software, access, and productivity issues.
• Assist users with setup, troubleshooting, and general technology questions in both in-office and remote environments.
• Escalate unresolved or higher-risk issues to senior IT staff as appropriate.
• Deliver responsive, professional support with a strong customer service mindset.

Documentation and Process Improvement

• Create and maintain IT documentation, standard operating procedures, and knowledge base articles.
• Document troubleshooting steps, device standards, support processes, and security procedures.
• Assist in identifying opportunities to improve efficiency, standardization, and security across IT processes.
• Prepare summaries, reports, or project updates for the IT team as needed.

Research and Team Collaboration

• Research emerging technologies, cybersecurity practices, and IT administration tools.
• Assist in evaluating solutions and recommending practical improvements to existing processes.
• Participate in team meetings, planning discussions, and project work.
• Work closely with team members and mentors to build technical and professional skills.

Qualifications

• Education:
  • Currently enrolled in or have recently completed a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Specialized Knowledge:
  • Basic understanding of IT systems, network management, and security principles.
  • Familiarity with cloud solutions, device management, or endpoint security tools is preferred but not required.
• Skills:
  • Strong analytical and problem-solving skills with attention to detail.
  • Effective written and verbal communication skills, including the ability to document processes clearly and concisely.
  • Ability to troubleshoot hardware, software, and network issues in a structured manner.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, etc.) and general computer literacy.
• Abilities:
  • Ability to work both independently and collaboratively in a hybrid environment.
  • Capability to learn quickly and adapt to new tools and technologies.
  • Willingness to seek guidance and apply feedback to improve skills and performance.
• Other Characteristics:
  • Demonstrated initiative, reliability, and professionalism.
  • Curiosity and eagerness to learn about IT systems and security practices.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
• Professional Certification (Preferred but Not Required):
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals (e.g., Azure Fundamentals, Microsoft 365 Fundamentals) are a plus.
• Experience:
  • Prior internship, coursework, or personal projects related to IT support, networking, cybersecurity, or system administration is advantageous but not required.

Working conditions