Call Center Agent at MCHC Health Centers – Ukiah, California

At Mendocino Community Health Centers (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.

MCHC is seeking a friendly, detail-oriented Call Center Agent to join our team. As a vital part of our Patient Services team, you will be the first point of contact for patients, helping ensure a positive experience while connecting individuals to the care they need. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities

• Answer and route incoming calls using a multi-line phone system
• Schedule, reschedule, and cancel patient appointments accurately
• Provide patients with information regarding services, clinic locations, and insurance eligibility
• Respond to patient inquiries via phone, fax, and MyChart
• Update patient records and verify insurance information
• Coordinate with internal departments and external resources as needed
• Maintain strict confidentiality and ensure HIPAA compliance

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)

• High School Diploma or GED
• Excellent communication and customer service skills
• Comfortable using office software, phone systems, and data entry tools

Preferred Qualifications

• 2+ years of experience in a medical or dental office setting
• Bilingual (fluent) in English and Spanish