Scheduling (Cancer Center) Specialist at UW Health Northern Illinois – Rockford, Illinois
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About This Position
Pay Range: $18.14 - $24.49 / hour
Additional components of compensation may include:
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- Evening & night shift differential
- Overtime
- On-call pay
Per Diem Staff will not be eligible to participate in any associate benefit plans sponsored by the Health System.
Paid Time Off: UW Health complies with The Illinois Paid Leave for All Workers (PLAW) Act, which requires Illinois employers to provide employees with one hour of VAC PLAW time for every 40 hours worked.
At UW Health in northern Illinois, you will have:
- Competitive pay
- Opportunity for on-site day care through UW Health Kids
- Abundant career growth opportunities to nurture professional development
- Strong shared governance structure
- Commitment to employee voice
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POSITION SUMMARY: Schedules appointments efficiency and optimal customer service in a fast paced and challenging environment. Schedules testing with physicians, physician office personnel and hospital departments using detailed knowledge of all testing sequences. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives. |
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EDUCATION/TRAINING: Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred. |
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LICENSURE/CERTIFICATION: N/A |
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EXPERIENCE/SKILLS/ABILITIES: Must be detail oriented and well organized. Requires ability to multitask in a high call volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required. Excellent interpersonal and customer service skills with ability to interact with a all levels of staff, patients, and diverse population required. Knowledge of medical terminology, basic anatomy preferred. Ability to type 30 wpm required. Previous computer experience required. Successful completion of annual job specific competencies and skill verification tools required. |
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.